[asterisk-users] Asterisk distribution for a Call Center

[Tiago Geada]

Plain asterisk. You only configure it once, and re-use the configuration for
different call centers :-)


On 23 June 2010 00:28, Luciano Moreira <lmoreira at dxbrasil.net> wrote:

> We use Vicidial for all size CallCenter. It's very powerful for multi
> server and/or multi site. We have vicidial from tiny callcenter one
> site with 5 agents to over 1000 Agents distributed in 20 cities
> working as just one callcenter.
>
> Info http://astguiclient.sourceforge.net/vicidial.html
>
> __
> Luciano Moreira
>
> Logic Telecom LTDa
> Fortaleza, CE
>
> +55 (85) 4062-9150
> +55 (85) 9701-2444
> +1 360-717-1506 (USA)
>
>
>
> 2010/6/22 Tarek Sawah <tareksawah at hotmail.com>:
> > i have been struggling with call center Customers for a couple of years
> > now.. i have a call center with 40 agents using elastix.. and quality is
> > related to the source of calls inbound or outbound...
> > the problem with call centers they need Visual .. like Flash Operator
> panel
> > and CDRs..
> > if you can go with simply raw asterisk .. without any additions.. will be
> > the best for you .. write your own dial plans.
> > Flash operator Panel is not a flawless work.. and adds more burden on the
> > resources.. esp when it's open by 7-8 persons at once..
> > regarding the ACD ..it's all about PHP and Database .. you can build your
> > own reports and so. or you can use a2billing to do the billing and ACD..
> > Elastix has a good billing (without a2billing) .. but i prefer a clean
> > installation of asterisk and work around with database and PHP much
> > better..
> > Good Luck!
> >
> > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1
> > (386) 492-9993
> >
> >
> >> Date: Tue, 22 Jun 2010 15:21:18 -0300
> >> From: aco1967 at gmail.com
> >> To: asterisk-users at lists.digium.com
> >> Subject: [asterisk-users] Asterisk distribution for a Call Center
> >>
> >> Dear all, I need to build a PBX based on Asterisk for a call center. I
> >> have worked with raw Asterisk but it's hard to work for big
> >> implementations think.
> >>
> >> Also I have worked with Trixbox CE for a small bussines and it was
> >> prette good, but I have not have many features like ACD. I know there
> >> is another version called Trixbox PRO -specially Call Center edition-
> >> that's not free but has got more features like ACD and billing.
> >>
> >> I've heart about AsteriskNow and I know it's free.
> >>
> >> What distribution/version do you recommend to me in order to implement
> >> a call center and taking into account I'm not an expert in programming
> >> from Asterisk CLI ???
> >>
> >> Thanks a lot
> >>
> >> Alejandro
> >>
> >> --
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