[asterisk-users] Asterisk distribution for a Call Center

[Luciano Moreira]

We use Vicidial for all size CallCenter. It's very powerful for multi
server and/or multi site. We have vicidial from tiny callcenter one
site with 5 agents to over 1000 Agents distributed in 20 cities
working as just one callcenter.

Info http://astguiclient.sourceforge.net/vicidial.html

__
Luciano Moreira

Logic Telecom LTDa
Fortaleza, CE

+55 (85) 4062-9150
+55 (85) 9701-2444
+1 360-717-1506 (USA)



2010/6/22 Tarek Sawah <tareksawah at hotmail.com>:
> i have been struggling with call center Customers for a couple of years
> now.. i have a call center with 40 agents using elastix.. and quality is
> related to the source of calls inbound or outbound...
> the problem with call centers they need Visual .. like Flash Operator panel
> and CDRs..
> if you can go with simply raw asterisk .. without any additions.. will be
> the best for you .. write your own dial plans.
> Flash operator Panel is not a flawless work.. and adds more burden on the
> resources.. esp when it's open by 7-8 persons at once..
> regarding the ACD ..it's all about PHP and Database .. you can build your
> own reports and so. or you can use a2billing to do the billing and ACD..
> Elastix has a good billing (without a2billing) .. but i prefer a clean
> installation of asterisk and work around with database and PHP much
> better..
> Good Luck!
>
> -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1
> (386) 492-9993
>
>
>> Date: Tue, 22 Jun 2010 15:21:18 -0300
>> From: aco1967 at gmail.com
>> To: asterisk-users at lists.digium.com
>> Subject: [asterisk-users] Asterisk distribution for a Call Center
>>
>> Dear all, I need to build a PBX based on Asterisk for a call center. I
>> have worked with raw Asterisk but it's hard to work for big
>> implementations think.
>>
>> Also I have worked with Trixbox CE for a small bussines and it was
>> prette good, but I have not have many features like ACD. I know there
>> is another version called Trixbox PRO -specially Call Center edition-
>> that's not free but has got more features like ACD and billing.
>>
>> I've heart about AsteriskNow and I know it's free.
>>
>> What distribution/version do you recommend to me in order to implement
>> a call center and taking into account I'm not an expert in programming
>> from Asterisk CLI ???
>>
>> Thanks a lot
>>
>> Alejandro
>>
>> --
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