<font color="#000066"><font face="courier new,monospace">Plain asterisk. You only configure it once, and re-use the configuration for different call centers :-)<br><br></font></font><br><div class="gmail_quote">On 23 June 2010 00:28, Luciano Moreira <span dir="ltr"><<a href="mailto:lmoreira@dxbrasil.net">lmoreira@dxbrasil.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">We use Vicidial for all size CallCenter. It's very powerful for multi<br>
server and/or multi site. We have vicidial from tiny callcenter one<br>
site with 5 agents to over 1000 Agents distributed in 20 cities<br>
working as just one callcenter.<br>
<br>
Info <a href="http://astguiclient.sourceforge.net/vicidial.html" target="_blank">http://astguiclient.sourceforge.net/vicidial.html</a><br>
<br>
__<br>
Luciano Moreira<br>
<br>
Logic Telecom LTDa<br>
Fortaleza, CE<br>
<br>
+55 (85) 4062-9150<br>
+55 (85) 9701-2444<br>
+1 360-717-1506 (USA)<br>
<br>
<br>
<br>
2010/6/22 Tarek Sawah <<a href="mailto:tareksawah@hotmail.com">tareksawah@hotmail.com</a>>:<br>
<div><div></div><div class="h5">> i have been struggling with call center Customers for a couple of years<br>
> now.. i have a call center with 40 agents using elastix.. and quality is<br>
> related to the source of calls inbound or outbound...<br>
> the problem with call centers they need Visual .. like Flash Operator panel<br>
> and CDRs..<br>
> if you can go with simply raw asterisk .. without any additions.. will be<br>
> the best for you .. write your own dial plans.<br>
> Flash operator Panel is not a flawless work.. and adds more burden on the<br>
> resources.. esp when it's open by 7-8 persons at once..<br>
> regarding the ACD ..it's all about PHP and Database .. you can build your<br>
> own reports and so. or you can use a2billing to do the billing and ACD..<br>
> Elastix has a good billing (without a2billing) .. but i prefer a clean<br>
> installation of asterisk and work around with database and PHP much<br>
> better..<br>
> Good Luck!<br>
><br>
> -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1<br>
> (386) 492-9993<br>
><br>
><br>
>> Date: Tue, 22 Jun 2010 15:21:18 -0300<br>
>> From: <a href="mailto:aco1967@gmail.com">aco1967@gmail.com</a><br>
>> To: <a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a><br>
>> Subject: [asterisk-users] Asterisk distribution for a Call Center<br>
>><br>
>> Dear all, I need to build a PBX based on Asterisk for a call center. I<br>
>> have worked with raw Asterisk but it's hard to work for big<br>
>> implementations think.<br>
>><br>
>> Also I have worked with Trixbox CE for a small bussines and it was<br>
>> prette good, but I have not have many features like ACD. I know there<br>
>> is another version called Trixbox PRO -specially Call Center edition-<br>
>> that's not free but has got more features like ACD and billing.<br>
>><br>
>> I've heart about AsteriskNow and I know it's free.<br>
>><br>
>> What distribution/version do you recommend to me in order to implement<br>
>> a call center and taking into account I'm not an expert in programming<br>
>> from Asterisk CLI ???<br>
>><br>
>> Thanks a lot<br>
>><br>
>> Alejandro<br>
>><br>
>> --<br>
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