[asterisk-users] Answered call not bridged

[Ishfaq Malik]

Hi

Unfortunately this isn't an option as we allow customers to forward 
incoming calls back out to POTS or mobile. If we use an explicit 
Answer() all forwarded calls show as answered even if they weren't by 
the POTS or mobile end point.

Ish

On 28/07/10 11:48, Zeeshan Zakaria wrote:
>
> On receiving a call, try using the 'Answer()' command before anything 
> else. I once had some issues, though not similar, which were solved by 
> this command, as it sends back a SIP acknowledgement to the calling 
> party which is otherwise not sent.
>
> Zeeshan A Zakaria
>
> --
> www.ilovetovoip.com <http://www.ilovetovoip.com>
>
>> On 2010-07-28 6:30 AM, "Ishfaq Malik" <ish at pack-net.co.uk 
>> <mailto:ish at pack-net.co.uk>> wrote:
>>
>> Hi
>>
>> I've suddenly started encountering a strange issue. Sometimes, when a 
>> call is made into our system, an extension answered the phone but I 
>> can see no mention of it being bridged in the console. Also, the 
>> server does not seem to think that it is answered and then goes to 
>> voicemail. We are using asterisk 1.4.17
>>
>> Here is the console output for one of these calls, it was me ringing 
>> a customer complaining about the issue
>>
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
>> Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
>> (default,02034684373,1)
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
>> Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
>> (enge-02034684373,s,1)
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
>> NoOp("SIP/PACK501-480b08c0", "")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
>> Wait("SIP/PACK501-480b08c0", "2")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
>> Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
>> Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Called ENGE103
>> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
>> SIP/ENGE103-009140e0 is ringing
>>
>> *** AT this point the customer had answered and I was talking to him!!
>>
>> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
>> SIP/ENGE103-009140e0 is ringing
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Nobody picked up 
>> in 20000 ms
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Executing 
>> Voicemail("SIP/PACK501-480b08c0", "103 at enge-local|u")
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'vm-theperson' (language 'en')
>> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'digits/1' (language 'en')
>> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'digits/0' (language 'en')
>> [2010-07-28 11:07:51] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'digits/3' (language 'en')
>> [2010-07-28 11:07:52] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'vm-isunavail' (language 'en')
>> [2010-07-28 11:07:53] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'vm-intro' (language 'en')
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- 
>> <SIP/PACK501-480b08c0> Playing 'beep' (language 'en')
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- Recording the 
>> message
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=0, open 
>> writing:  /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ 
>> format: wav49, 0xb75e60
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=1, open 
>> writing:  /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ 
>> format: gsm, 0xb20720
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=2, open 
>> writing:  /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ 
>> format: wav, 0xa1c850
>> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:     -- User hung up
>> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:   == Spawn extension 
>> (enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'
>>
>> The customer is using Aastra phones but it's happened once with us 
>> when I was using a Snom phone.
>>
>> I'm trying to consistently replicate the issue so that I can analyse 
>> it properly but have not been able to so far.
>>
>> Has anyone ever experienced anything like this?
>>
>> -- 
>> Ishfaq Malik
>> Software Developer
>> PackNet Ltd
>>
>> Office:   0161 660 3062
>>
>> --
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-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062
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