[asterisk-users] Answered call not bridged

[Zeeshan Zakaria]

On receiving a call, try using the 'Answer()' command before anything else.
I once had some issues, though not similar, which were solved by this
command, as it sends back a SIP acknowledgement to the calling party which
is otherwise not sent.

Zeeshan A Zakaria

--
www.ilovetovoip.com

On 2010-07-28 6:30 AM, "Ishfaq Malik" <ish at pack-net.co.uk> wrote:

 Hi

I've suddenly started encountering a strange issue. Sometimes, when a call
is made into our system, an extension answered the phone but I can see no
mention of it being bridged in the console. Also, the server does not seem
to think that it is answered and then goes to voicemail. We are using
asterisk 1.4.17

Here is the console output for one of these calls, it was me ringing a
customer complaining about the issue

[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto
(default,02034684373,1)
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto
(enge-02034684373,s,1)
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
NoOp("SIP/PACK501-480b08c0", "")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
Wait("SIP/PACK501-480b08c0", "2")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing
Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing
Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Called ENGE103
[2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- SIP/ENGE103-009140e0 is
ringing

*** AT this point the customer had answered and I was talking to him!!

[2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- SIP/ENGE103-009140e0 is
ringing
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Nobody picked up in
20000 ms
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Executing
Voicemail("SIP/PACK501-480b08c0", "103 at enge-local|u")
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'vm-theperson' (language 'en')
[2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'digits/1' (language 'en')
[2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'digits/0' (language 'en')
[2010-07-28 11:07:51] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'digits/3' (language 'en')
[2010-07-28 11:07:52] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'vm-isunavail' (language 'en')
[2010-07-28 11:07:53] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'vm-intro' (language 'en')
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- <SIP/PACK501-480b08c0>
Playing 'beep' (language 'en')
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- Recording the message
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=0, open writing:
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav49,
0xb75e60
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=1, open writing:
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: gsm,
0xb20720
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=2, open writing:
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav,
0xa1c850
[2010-07-28 11:08:00] VERBOSE[6554] logger.c:     -- User hung up
[2010-07-28 11:08:00] VERBOSE[6554] logger.c:   == Spawn extension
(enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'

The customer is using Aastra phones but it's happened once with us when I
was using a Snom phone.

I'm trying to consistently replicate the issue so that I can analyse it
properly but have not been able to so far.

Has anyone ever experienced anything like this?

-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

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