[asterisk-users] Cisco 7960 phone can't leave a queue

[Kevin Keane]

Stupid question (sorry, I'm pretty much an Asterisk beginner) - where do I find the dialplan.xml? As far as I can tell, there is no TFTP server in this network. I found the IP address that the phone tries to use for TFTP (192.168.1.7 in this case) but there is nothing at that device.

Thanks!

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Warren Selby
Sent: Sunday, July 25, 2010 10:04 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Cisco 7960 phone can't leave a queue

Check your dialplan.xml file that the affected phones are loading.



Thanks,
--Warren Selby

On Jul 25, 2010, at 10:52 AM, Kevin Keane <subscription at kkeane.com>
wrote:

> I recently inherited an Asterisk system (PBX in a Flash, based on 
> Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones 
> with the SIP firmware.
>
>
>
> The Asterisk setup relies heavily on queues with dynamic agents. The  
> problem I am having is that on SOME (but not all) the Cisco phones,  
> the phone will not allow dialing a second *. As a result, the agent  
> can log in to queue 600 by dialing 600* but cannot log out again  
> with 600**.
>
>
>
> Is this due to a setting on the phone, or within Asterisk? I suspect  
> it is on the phone, since not all devices are affected.
>
>
>
> I’d appreciate help with tracking down which setting might cause thi 
> s!
>
>
>
> Thanks!
>
>
>
> -- 
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