[asterisk-users] Cisco 7960 phone can't leave a queue

[Warren Selby]

Check your dialplan.xml file that the affected phones are loading.



Thanks,
--Warren Selby

On Jul 25, 2010, at 10:52 AM, Kevin Keane <subscription at kkeane.com>  
wrote:

> I recently inherited an Asterisk system (PBX in a Flash, based on  
> Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones  
> with the SIP firmware.
>
>
>
> The Asterisk setup relies heavily on queues with dynamic agents. The  
> problem I am having is that on SOME (but not all) the Cisco phones,  
> the phone will not allow dialing a second *. As a result, the agent  
> can log in to queue 600 by dialing 600* but cannot log out again  
> with 600**.
>
>
>
> Is this due to a setting on the phone, or within Asterisk? I suspect  
> it is on the phone, since not all devices are affected.
>
>
>
> I’d appreciate help with tracking down which setting might cause thi 
> s!
>
>
>
> Thanks!
>
>
>
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