[asterisk-users] Cisco 7960 phone can't leave a queue

[Warren Selby]

It may be pulling a tftp server from dhcp, or it may just have an old  
config. Do all the phones (even the ones that work properly) use the  
same tftp address?



Thanks,
--Warren Selby

On Jul 25, 2010, at 4:47 PM, Kevin Keane <subscription at kkeane.com>  
wrote:

> Stupid question (sorry, I'm pretty much an Asterisk beginner) -  
> where do I find the dialplan.xml? As far as I can tell, there is no  
> TFTP server in this network. I found the IP address that the phone  
> tries to use for TFTP (192.168.1.7 in this case) but there is  
> nothing at that device.
>
> Thanks!
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users- 
> bounces at lists.digium.com] On Behalf Of Warren Selby
> Sent: Sunday, July 25, 2010 10:04 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Cisco 7960 phone can't leave a queue
>
> Check your dialplan.xml file that the affected phones are loading.
>
>
>
> Thanks,
> --Warren Selby
>
> On Jul 25, 2010, at 10:52 AM, Kevin Keane <subscription at kkeane.com>
> wrote:
>
>> I recently inherited an Asterisk system (PBX in a Flash, based on
>> Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones
>> with the SIP firmware.
>>
>>
>>
>> The Asterisk setup relies heavily on queues with dynamic agents. The
>> problem I am having is that on SOME (but not all) the Cisco phones,
>> the phone will not allow dialing a second *. As a result, the agent
>> can log in to queue 600 by dialing 600* but cannot log out again
>> with 600**.
>>
>>
>>
>> Is this due to a setting on the phone, or within Asterisk? I suspect
>> it is on the phone, since not all devices are affected.
>>
>>
>>
>> I’d appreciate help with tracking down which setting might cause  
>> thi
>> s!
>>
>>
>>
>> Thanks!
>>
>>
>>
>> -- 
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> -- 
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