[asterisk-users] Call recordings and sensitive information

[Julian Lyndon-Smith]

This is crazy. Something about writing to the list gives me ideas ;)

What I am looking for is

show manager command pausemonitor

;)

Thanks anyway, all.

Julian



2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>

> Oh, crap. the second I send, I realize I use features.conf, right ? ;)
>
> Is there any other way of getting this into the dialplan ? I would rather
> not have to have the users pressing a key, but for software to intercept the
> appropriate point and perform some AMI command
>
> Julian
>
> 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>
>
> Yeah, was looking at this - my "issue" is that the dialplan is already
>> running (the channel is already bridged to a SIP phone), so how do I tell it
>> *which* channel to pause ?
>>
>> Julian
>>
>> 2010/1/25 Danny Nicholas <danny at debsinc.com>
>>
>>>   Check this link
>>>
>>> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor
>>>
>>>
>>>
>>> Depending on your release, you can “pause” and “un-pause” monitoring.
>>>
>>>
>>>  ------------------------------
>>>
>>> *From:* asterisk-users-bounces at lists.digium.com [mailto:
>>> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Julian
>>> Lyndon-Smith
>>> *Sent:* Monday, January 25, 2010 8:22 AM
>>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>>> *Subject:* [asterisk-users] Call recordings and sensitive information
>>>
>>>
>>>
>>> During a telephone conversation with a customer, they sometimes give card
>>> details over the phone. under the pci-dss regulations we are not allowed to
>>> record the conversation where the details are being given. Is there a "mute
>>> command" or pause that can be sent to MixMonitor ?
>>>
>>>
>>>
>>> How has anyone else solved this issue ?
>>>
>>>
>>>
>>> Many thanks
>>>
>>>
>>>
>>> Julian
>>>
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>>
>>
>
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