[asterisk-users] Call recordings and sensitive information

[Julian Lyndon-Smith]

Oh, crap. the second I send, I realize I use features.conf, right ? ;)

Is there any other way of getting this into the dialplan ? I would rather
not have to have the users pressing a key, but for software to intercept the
appropriate point and perform some AMI command

Julian

2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>

> Yeah, was looking at this - my "issue" is that the dialplan is already
> running (the channel is already bridged to a SIP phone), so how do I tell it
> *which* channel to pause ?
>
> Julian
>
> 2010/1/25 Danny Nicholas <danny at debsinc.com>
>
>>  Check this link
>>
>> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor
>>
>>
>>
>> Depending on your release, you can “pause” and “un-pause” monitoring.
>>
>>
>>  ------------------------------
>>
>> *From:* asterisk-users-bounces at lists.digium.com [mailto:
>> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Julian
>> Lyndon-Smith
>> *Sent:* Monday, January 25, 2010 8:22 AM
>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>> *Subject:* [asterisk-users] Call recordings and sensitive information
>>
>>
>>
>> During a telephone conversation with a customer, they sometimes give card
>> details over the phone. under the pci-dss regulations we are not allowed to
>> record the conversation where the details are being given. Is there a "mute
>> command" or pause that can be sent to MixMonitor ?
>>
>>
>>
>> How has anyone else solved this issue ?
>>
>>
>>
>> Many thanks
>>
>>
>>
>> Julian
>>
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>
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