[asterisk-users] Call recordings and sensitive information

[Danny Nicholas]

Glad we could (not) help.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Monday, January 25, 2010 11:12 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call recordings and sensitive information

 

This is crazy. Something about writing to the list gives me ideas ;)

 

What I am looking for is

 

show manager command pausemonitor

 

;)

 

Thanks anyway, all.

 

Julian

 

 

2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>

Oh, crap. the second I send, I realize I use features.conf, right ? ;)

 

Is there any other way of getting this into the dialplan ? I would rather
not have to have the users pressing a key, but for software to intercept the
appropriate point and perform some AMI command

 

Julian

2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>

 

Yeah, was looking at this - my "issue" is that the dialplan is already
running (the channel is already bridged to a SIP phone), so how do I tell it
*which* channel to pause ? 

 

Julian

2010/1/25 Danny Nicholas <danny at debsinc.com>

Check this link

http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor

 

Depending on your release, you can "pause" and "un-pause" monitoring.

 


  _____  


From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Monday, January 25, 2010 8:22 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call recordings and sensitive information

 

During a telephone conversation with a customer, they sometimes give card
details over the phone. under the pci-dss regulations we are not allowed to
record the conversation where the details are being given. Is there a "mute
command" or pause that can be sent to MixMonitor ?

 

How has anyone else solved this issue ?

 

Many thanks

 

Julian

 

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