[asterisk-users] Problem with Verizon Wireless

Mon Mar 16 22:24:27 CDT 2009

On Mon, Mar 16, 2009 at 8:45 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> Is the feature you are implementing Single Number Reach?
>
> They dial a number and you call another number (Verizon Cell Phone) trying to connect them to the user? But the problem is Verizon answers with the silly out of reach message?  I've never seen where the PSTN carrier lets you re-direct the call to the cell phone without your Single Number Reach PBX holding/hairpinning the call. I'm more old school PBX than SIP expert and suspect this can be done in the SIP cloud. I suspect services like Vonage Ring Lists don't hairpin calls!
>

I'm just getting started in this are and learning the jargon (had to
google, Single Number Reach, and hairpinning).

Yes, I am trying to implement Single Number Reach.

I'm really not ready to deal with hairpinning.  I think that means the
call comes into my system from the originator,
the makes a sharp U-turn sort of like a hairpin shape an goes out to
wherever the call is terminated.

I believe, but I could easily be wrong, that with sip I can let go of
the hairpin and let the sip originator talk directly
to the sip terminator and get the asterisk box out of the picture once
the call is properly connected.  But I'm
not yet ready to work on that part.

My problem is that the Verizon network grabs the call and effectively
says: "it's mine, and I can't handle it."  When
Verizon should just ignore the calls they can handle, and let those
who can handle the call, handle it.

I've got to go take a closer look at some earlier comments that I did
not quite understand on first reading.

I may have to make the process of answering a call more complicated
for the users.
They have to answer the phone and press a key on the keypad to prove
they are a human and not a stupid
Verizon robot that had no business answering the phone.  Arghhh!!!
That's really ugly from a human interface
stand point.  And I've got to figure out how to implement it.

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of drew einhorn
> Sent: Monday, March 16, 2009 8:52 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Problem with Verizon Wireless
>
> On Mon, Mar 16, 2009 at 5:43 PM, Jason Aarons (US)
> <jason.aarons at us.didata.com> wrote:
>> Nextel does that, pickups up after x rings and says 'The Nextel subscriber
>> you are trying to reach is unavailable, please try your call again later".
>>
>> I'm not sure what Verizon or Nextel called this "feature" or what advantage
>> is it for the carrier to play it versus just letting it ring forever...
>>
>> In general I've had similar issues, customers want voicemail and single
>> number reach delivers the call to the device that answers, be it a home
>> answering machine, cell phone voicemail, etc.  I haven't had a customer keep
>> single number reach as one call in can burn 4 or more channels out to each
>> device.  Doesn't scale real well.
>>
>
> 4 channels?  Could you count them for me please?
>
> I'm just getting started and working my way up from the simplest configurations.
> I may not have the jargon right right.
>
> I was expecting that I could eventually configure things so that I
> could "hand off"
> the calls so that once the Asterisk box got a connection between the
> DID provider
> originating the call and whatever/whoever is terminating the call (SIP
> device, or SIP
> service provider) the Asterisk box could then drop out of the connection and let
> the originator talk directly to the terminator.
>
> Is this an unrealistic assumption.
>
> Ah,  I see one disconnect.  I think you are assuming T1 or better connections to
> the PSTN where you are originating  and terminating the calls yourself
> and I'm using
> SIP service providers to do all the origination and termination.
>
> I'm connecting a bunch of home offices scattered around the country and do not
> have enough lines in any city to justify originating or terminating my own PSTN
> calls.
>
> Maybe just one PSTN line per DSL connection to avoid paying a sip provider to
> terminate some local calls, and supporting some backup functionality, if the
> Asterix box has crashed, but it will be a while before things get that
> complicated.
>
>
>
> _______________________________
>> From: asterisk-users-bounces at lists.digium.com on behalf of drew einhorn
>> Sent: Mon 3/16/2009 7:27 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [asterisk-users] Problem with Verizon Wireless
>>
>> Hi,
>>
>> I'm having a problem with Verizon Wireless,
>> I'm hoping someone here knows the right way
>> to phrase the trouble report so it gets to someone
>> at Verizon who can solve the problem.
>>
>> We have DIDs that simultaneously ring on
>> voip lines, and Cell numbers.
>>
>> Verizon voicemail is turned off.
>>
>> Every thing works the way it's supposed to,
>> UNLESS one of the cellphones is turned off,
>> or in a remote location where it is too far away
>> from a cell tower.  Verizon searches their network
>> and if they cannot find the cell phone, they pick
>> up the call and generate a voice error message.
>>
>> Or if the cell lines are busy they generate busy
>> signal.
>>
>> I need to know the right incantation to use with
>> Verizon to get them to just let the cell lines
>> ring until either some picks up a voip line,
>> or the voip voicemail picks up the call.
>>
>> --
>> Drew Einhorn
>>
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>
>
>
> --
> Drew Einhorn
>
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-- 
Drew Einhorn