[asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

[Steve Totaro]

DSS?

Ask them what other signaling they can support.

I would escalate every day if I were you.  It is the only way to get things
done.  Get it to the top and be mad, even if you are not.

When fixed, PRAISE everyone from top to bottom.

A level one tech will say "Ah you are using Asterisk, we don't support
that", or "Sorry, our switch cannot do 5ESS (when it can but takes a bit of
work).

Thanks,
Steve Totaro

On Fri, Jul 10, 2009 at 2:24 PM, Mark Engelhardt <
marke at intuitiveengineering.com> wrote:

> Conner,
>
> I contacted my telco and they report they have a:
>
> "EWSD Siemens Central Office"
>
> Which does not support 5ess
>
> Any other way around this? How did you determine changing to 5ess
> would fix your problem?
>
> Mark
>
>
> On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote:
>
> > We had the same problem using a Digium T1 card. We switched the
> > coding to from NI2 to 5ess and we haven't dropped a call since.
> > You will have to check with your service provider to see if they do
> > 5ess.
> >
> > Connor Spiess
> > Network Specialist
> >
> >
> > -----Original Message-----
> > From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
> > Sent: Friday, July 10, 2009 10:58 AM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas
> > and a consultant.
> >
> > Hello Everyone.
> >
> > We have:
> >
> > Asterisk 1.4.21.2
> > zaptel-1.4.11
> > libpri-1.4.5
> > Sangoma A101D Connected to a PRI
> > Cicso 7960G phones (About 30 of them)
> >
> > We have a problem with dropped calls that has going on for a long
> > time.  We get up to 5 dropped calls on a bad day. They all seem to be
> > incoming calls.
> >
> > I have a recording of what my users report a dropped call sounds like
> > right before it drops
> >
> > http://www.stepawayfromthecomputer.com/drop.wav
> >
> > Please have a listen to the recording and tell me what you think it
> > means
> >
> > I am looking for any ideas as to what I should do to track this down.
> > I would love a lead on a good consultant who can help fix this.
> >
> > Mark
> >
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-- 
Thanks,
Steve Totaro
+18887771888 (Toll Free)
+12409381212 (Cell)
+12024369784 (Skype)
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