[asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

[Mark Engelhardt]

More info on my dropped call issue:

Here is a report on a dropped call from today:

Call Started echoing then cut out

Stats From the 7960 Stats Screen:
RxCnt:011853
TxCnt:010204
MaxJtr: 762
RxLost:0000


So, now I am starting to suspect that I have this problem:

http://www.trixbox.org/forums/trixbox-forums/open-discussion/trixbox-ce-2-4-2-cisco-7960-7940-receiving-audio-drop-during-c

Any suggestions?

Mark



On Jul 10, 2009, at 2:45 PM, Steve Totaro wrote:

> DSS?
>
> Ask them what other signaling they can support.
>
> I would escalate every day if I were you.  It is the only way to get  
> things done.  Get it to the top and be mad, even if you are not.
>
> When fixed, PRAISE everyone from top to bottom.
>
> A level one tech will say "Ah you are using Asterisk, we don't  
> support that", or "Sorry, our switch cannot do 5ESS (when it can but  
> takes a bit of work).
>
> Thanks,
> Steve Totaro
>
> On Fri, Jul 10, 2009 at 2:24 PM, Mark Engelhardt <marke at intuitiveengineering.com 
> > wrote:
> Conner,
>
> I contacted my telco and they report they have a:
>
> "EWSD Siemens Central Office"
>
> Which does not support 5ess
>
> Any other way around this? How did you determine changing to 5ess
> would fix your problem?
>
> Mark
>
>
> On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote:
>
> > We had the same problem using a Digium T1 card. We switched the
> > coding to from NI2 to 5ess and we haven't dropped a call since.
> > You will have to check with your service provider to see if they do
> > 5ess.
> >
> > Connor Spiess
> > Network Specialist
> >
> >
> > -----Original Message-----
> > From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
> > Sent: Friday, July 10, 2009 10:58 AM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas
> > and a consultant.
> >
> > Hello Everyone.
> >
> > We have:
> >
> > Asterisk 1.4.21.2
> > zaptel-1.4.11
> > libpri-1.4.5
> > Sangoma A101D Connected to a PRI
> > Cicso 7960G phones (About 30 of them)
> >
> > We have a problem with dropped calls that has going on for a long
> > time.  We get up to 5 dropped calls on a bad day. They all seem to  
> be
> > incoming calls.
> >
> > I have a recording of what my users report a dropped call sounds  
> like
> > right before it drops
> >
> > http://www.stepawayfromthecomputer.com/drop.wav
> >
> > Please have a listen to the recording and tell me what you think it
> > means
> >
> > I am looking for any ideas as to what I should do to track this  
> down.
> > I would love a lead on a good consultant who can help fix this.
> >
> > Mark
> >
> > _______________________________________________
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com  
> --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> > ------------------------------------------------------------
> > Mail was checked for spam by the Freeware Edition of No Spam Today!
> > The Freeware Edition is free for personal and non-commercial use.
> > You can remove this notice by purchasing a full license!
> >
> >
> > _______________________________________________
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com  
> --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
> -- 
> Thanks,
> Steve Totaro
> +18887771888 (Toll Free)
> +12409381212 (Cell)
> +12024369784 (Skype)
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090710/9f8a22c3/attachment.htm