[asterisk-users] Sending Set Asynchronous Balanced Mode Extended

[Jon Weisman]

Yup already sent off an e-mail to what seems like every employee in that 
office w/ a big thank you!

I get to keep my job! yeah!!!

Thanks again,
Jon



----- Original Message ----- 
From: "Steve Totaro" <stotaro at totarotechnologies.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Thursday, August 14, 2008 11:47 AM
Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode 
Extended


> Jon,
>
> Glad to help you out of telco hell in a relatively short time.  After
> spending months and months dealing with the same crap, no matter which
> telco, I have learned how to get things done.
>
> I don't even bother telling them it is Asterisk anymore because many
> times the snobby tech on the other side of the phone is quick to write
> you and Asterisk off as not being "Not Compatible".  If they only knew
> how "compatible" Asterisk can be.
>
> Anyways, don't forget to sing praises to everyone that was of help and
> CC their bosses.
>
> Thanks,
> Steve Totaro
>
> On Thu, Aug 14, 2008 at 11:00 AM, Jon Weisman <jweisman at ibell.net> wrote:
>> Thanks for the advice Steve.
>>
>> They finally came in today with a Tbird and saw that there was an issue 
>> on
>> their switch. After an hour, they were able to bring it up. It was no 
>> longer
>> a "compatibility issue with my pbx" ;)
>>
>> Jon
>>
>>
>> ----- Original Message -----
>> From: "Steve Totaro" <stotaro at totarotechnologies.com>
>> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>> <asterisk-users at lists.digium.com>
>> Sent: Wednesday, August 13, 2008 10:22 AM
>> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode
>> Extended
>>
>>
>>> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <jweisman at ibell.net> wrote:
>>>> So we've got a TE410P configured as E-1. The PRI is showing up as 
>>>> normal,
>>>> I
>>>> have green lights, but d channel doesnt seem to come up and i keep
>>>> getting
>>>> this error if i do a "pri intense debug"
>>>>
>>>> The carrier swears up and down that there are no issues on their end. 
>>>> Any
>>>> thoughts?
>>>>
>>>> localhost*CLI>
>>>>> Unnumbered frame:
>>>>> SAPI: 00  C/R: 0 EA: 0
>>>>>  TEI: 000        EA: 1
>>>>>   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode
>>>>> extended
>>>>
>>>> TIA,
>>>> Jon
>>>
>>> Let's see your zap confs.  Have you tried looping your card back with
>>> pri_net from another port?
>>>
>>> As a side note, I usually keep calling the telco until I get someone
>>> on the phone that is actually helpful and not in a rush to get you off
>>> the phone.  Then I get their extension or DID and of course ask if
>>> they don't mind me calling them directly.  I can usually tell by the
>>> way they answer the phone whether they are really going to try to
>>> help, you can hear it in their voice.
>>>
>>> Anyways, you could also really get tough with them once you are sure
>>> the issue is not on your side.  I escalate daily and CC everyone on
>>> the telco side, the sales reps, the managers, everyone on the
>>> escalation food chain.
>>>
>>> First, double check everything on your side, configs, cables, punch
>>> down, then insist that they send out a tech with a t-bird (not sure
>>> what the equivelent for e1 is) and stand there and watch him/her do
>>> the testing.  They usually call into the CO and have a series of 1s,
>>> 0s, and alternating patterns sent to the t-bird.  Sometimes I have had
>>> this happen on the same day as the call.
>>>
>>> Of course, when it is resolved, send glowing happy emails to everyone
>>> you have been complaining to and if someone was really helpful in
>>> particular, give credit where it is due.
>>>
>>> That is the way I have learned to get things working more quickly than
>>> usual.
>>>
>>> Thanks,
>>> Steve Totaro
>>>
>
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