[asterisk-users] Sending Set Asynchronous Balanced Mode Extended

[Steve Totaro]

Jon,

Glad to help you out of telco hell in a relatively short time.  After
spending months and months dealing with the same crap, no matter which
telco, I have learned how to get things done.

I don't even bother telling them it is Asterisk anymore because many
times the snobby tech on the other side of the phone is quick to write
you and Asterisk off as not being "Not Compatible".  If they only knew
how "compatible" Asterisk can be.

Anyways, don't forget to sing praises to everyone that was of help and
CC their bosses.

Thanks,
Steve Totaro

On Thu, Aug 14, 2008 at 11:00 AM, Jon Weisman <jweisman at ibell.net> wrote:
> Thanks for the advice Steve.
>
> They finally came in today with a Tbird and saw that there was an issue on
> their switch. After an hour, they were able to bring it up. It was no longer
> a "compatibility issue with my pbx" ;)
>
> Jon
>
>
> ----- Original Message -----
> From: "Steve Totaro" <stotaro at totarotechnologies.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Wednesday, August 13, 2008 10:22 AM
> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode
> Extended
>
>
>> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <jweisman at ibell.net> wrote:
>>> So we've got a TE410P configured as E-1. The PRI is showing up as normal,
>>> I
>>> have green lights, but d channel doesnt seem to come up and i keep
>>> getting
>>> this error if i do a "pri intense debug"
>>>
>>> The carrier swears up and down that there are no issues on their end. Any
>>> thoughts?
>>>
>>> localhost*CLI>
>>>> Unnumbered frame:
>>>> SAPI: 00  C/R: 0 EA: 0
>>>>  TEI: 000        EA: 1
>>>>   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode
>>>> extended
>>>
>>> TIA,
>>> Jon
>>
>> Let's see your zap confs.  Have you tried looping your card back with
>> pri_net from another port?
>>
>> As a side note, I usually keep calling the telco until I get someone
>> on the phone that is actually helpful and not in a rush to get you off
>> the phone.  Then I get their extension or DID and of course ask if
>> they don't mind me calling them directly.  I can usually tell by the
>> way they answer the phone whether they are really going to try to
>> help, you can hear it in their voice.
>>
>> Anyways, you could also really get tough with them once you are sure
>> the issue is not on your side.  I escalate daily and CC everyone on
>> the telco side, the sales reps, the managers, everyone on the
>> escalation food chain.
>>
>> First, double check everything on your side, configs, cables, punch
>> down, then insist that they send out a tech with a t-bird (not sure
>> what the equivelent for e1 is) and stand there and watch him/her do
>> the testing.  They usually call into the CO and have a series of 1s,
>> 0s, and alternating patterns sent to the t-bird.  Sometimes I have had
>> this happen on the same day as the call.
>>
>> Of course, when it is resolved, send glowing happy emails to everyone
>> you have been complaining to and if someone was really helpful in
>> particular, give credit where it is due.
>>
>> That is the way I have learned to get things working more quickly than
>> usual.
>>
>> Thanks,
>> Steve Totaro
>>