[asterisk-users] Sending Set Asynchronous Balanced Mode Extended

[Steve Totaro]

Oh, I didn't realize that your job was riding on this.  In that case,
you can PayPal me a weeks pay as my consulting fee. ;-)

Thanks,
Steve

On Thu, Aug 14, 2008 at 1:04 PM, Jon Weisman <jweisman at ibell.net> wrote:
> Yup already sent off an e-mail to what seems like every employee in that
> office w/ a big thank you!
>
> I get to keep my job! yeah!!!
>
> Thanks again,
> Jon
>
>
>
> ----- Original Message -----
> From: "Steve Totaro" <stotaro at totarotechnologies.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Thursday, August 14, 2008 11:47 AM
> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode
> Extended
>
>
>> Jon,
>>
>> Glad to help you out of telco hell in a relatively short time.  After
>> spending months and months dealing with the same crap, no matter which
>> telco, I have learned how to get things done.
>>
>> I don't even bother telling them it is Asterisk anymore because many
>> times the snobby tech on the other side of the phone is quick to write
>> you and Asterisk off as not being "Not Compatible".  If they only knew
>> how "compatible" Asterisk can be.
>>
>> Anyways, don't forget to sing praises to everyone that was of help and
>> CC their bosses.
>>
>> Thanks,
>> Steve Totaro
>>
>> On Thu, Aug 14, 2008 at 11:00 AM, Jon Weisman <jweisman at ibell.net> wrote:
>>> Thanks for the advice Steve.
>>>
>>> They finally came in today with a Tbird and saw that there was an issue
>>> on
>>> their switch. After an hour, they were able to bring it up. It was no
>>> longer
>>> a "compatibility issue with my pbx" ;)
>>>
>>> Jon
>>>
>>>
>>> ----- Original Message -----
>>> From: "Steve Totaro" <stotaro at totarotechnologies.com>
>>> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>>> <asterisk-users at lists.digium.com>
>>> Sent: Wednesday, August 13, 2008 10:22 AM
>>> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode
>>> Extended
>>>
>>>
>>>> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <jweisman at ibell.net> wrote:
>>>>> So we've got a TE410P configured as E-1. The PRI is showing up as
>>>>> normal,
>>>>> I
>>>>> have green lights, but d channel doesnt seem to come up and i keep
>>>>> getting
>>>>> this error if i do a "pri intense debug"
>>>>>
>>>>> The carrier swears up and down that there are no issues on their end.
>>>>> Any
>>>>> thoughts?
>>>>>
>>>>> localhost*CLI>
>>>>>> Unnumbered frame:
>>>>>> SAPI: 00  C/R: 0 EA: 0
>>>>>>  TEI: 000        EA: 1
>>>>>>   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode
>>>>>> extended
>>>>>
>>>>> TIA,
>>>>> Jon
>>>>
>>>> Let's see your zap confs.  Have you tried looping your card back with
>>>> pri_net from another port?
>>>>
>>>> As a side note, I usually keep calling the telco until I get someone
>>>> on the phone that is actually helpful and not in a rush to get you off
>>>> the phone.  Then I get their extension or DID and of course ask if
>>>> they don't mind me calling them directly.  I can usually tell by the
>>>> way they answer the phone whether they are really going to try to
>>>> help, you can hear it in their voice.
>>>>
>>>> Anyways, you could also really get tough with them once you are sure
>>>> the issue is not on your side.  I escalate daily and CC everyone on
>>>> the telco side, the sales reps, the managers, everyone on the
>>>> escalation food chain.
>>>>
>>>> First, double check everything on your side, configs, cables, punch
>>>> down, then insist that they send out a tech with a t-bird (not sure
>>>> what the equivelent for e1 is) and stand there and watch him/her do
>>>> the testing.  They usually call into the CO and have a series of 1s,
>>>> 0s, and alternating patterns sent to the t-bird.  Sometimes I have had
>>>> this happen on the same day as the call.
>>>>
>>>> Of course, when it is resolved, send glowing happy emails to everyone
>>>> you have been complaining to and if someone was really helpful in
>>>> particular, give credit where it is due.
>>>>
>>>> That is the way I have learned to get things working more quickly than
>>>> usual.
>>>>
>>>> Thanks,
>>>> Steve Totaro
>>>>
>>
>> _______________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> AstriCon 2008 - September 22 - 25 Phoenix, Arizona
>> Register Now: http://www.astricon.net
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> AstriCon 2008 - September 22 - 25 Phoenix, Arizona
> Register Now: http://www.astricon.net
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>