[asterisk-users] Customized Queuing Strategy

[Benoit Plessis]

Alex Balashov a écrit :
> Syed Nasruddin wrote:
>
>
>   
>> 1. 10 Call Center Agents.
>>
>> 2.   All the calls coming in will ALWAYS be routed to specific 5 agents, 
>> firstly.
>>
>> 4. IF ALL the first 5 agents are busy then ONLY then the call will be 
>> routed to next 5 Agents.
>>     
>
> Set up two queues.  Call Queue() on the first queue - corresponding to 
> #1 - with a rather strict timeout.  Fall back on the second queue.
>
> More sophisticated strategies require either the modification of the 
> source code for app_queue, or custom queue implementation in AGI
Isn't this possible with agent priority ?