[asterisk-users] Customized Queuing Strategy

[Syed Nasruddin]

Hi Thanks ALL for reply,

If I use cascading queue will it do the trick?? The only problem is (as
mentioned in below example) if a call enters testq and get answered then
after hungup at the agent end only will the call will again enter the
next queue which is testq2 as in this example.??

Moreover if I keep penalty 1 for all the first 5 agents and penalty 2 or
higher for all the next 5 agents and implement ringall strategy will it
do the same effect?? 

exten => 1589,1,Answer 
 exten => 1589,2,Ringing 
 exten => 1589,3,Wait(2) 
 exten => 1589,4,Queue(testq|t|||45) 
 exten => 1589,5,Queue(testq2|t|||45) 
 exten => 1589,6,Hangup

thanks in advance.

Syed nasr



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Alex
Balashov
Sent: Monday, August 04, 2008 1:38 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Customized Queuing Strategy

Syed Nasruddin wrote:


> 1. 10 Call Center Agents.
> 
> 2.   All the calls coming in will ALWAYS be routed to specific 5
agents, 
> firstly.
> 
> 4. IF ALL the first 5 agents are busy then ONLY then the call will be 
> routed to next 5 Agents.

Set up two queues.  Call Queue() on the first queue - corresponding to 
#1 - with a rather strict timeout.  Fall back on the second queue.

More sophisticated strategies require either the modification of the 
source code for app_queue, or custom queue implementation in AGI.

-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (706) 338-8599

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