[asterisk-users] Customized Queuing Strategy

[Alex Balashov]

Syed Nasruddin wrote:


> 1. 10 Call Center Agents.
> 
> 2.   All the calls coming in will ALWAYS be routed to specific 5 agents, 
> firstly.
> 
> 4. IF ALL the first 5 agents are busy then ONLY then the call will be 
> routed to next 5 Agents.

Set up two queues.  Call Queue() on the first queue - corresponding to 
#1 - with a rather strict timeout.  Fall back on the second queue.

More sophisticated strategies require either the modification of the 
source code for app_queue, or custom queue implementation in AGI.

-- 
Alex Balashov
Evariste Systems
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