[asterisk-users] Queue and voicemail

[0xception]

You can add another line like
exten=>0,1,VoiceMail(${MAILBOX}@${CONTEXT})

this will catch the dialing of 0 before or after it enters the queue... but
if you want them to be able to do that while in the queue then you need to
add to your queue config a line like

context=your-queue-context

and then create a context that has that extension like above in it. that way
when someone dials 0 in the queue they are also redirected to the voicemail
...

hopefully that helps you out... i could show you what i did for my queue
setup but it's all in AEL so not sure if that would help you as much... but
the idea is still the same


On 5/5/07, Josué Conti <josueconti at gmail.com> wrote:
>
> Hi all, thanks for this reply.
> Follows below the current configurations of mine asterisk, where the line
> functions perfectly, but does not obtain to rotear in case that no agent
> takes care of, for the voicemail. How it could give an option to the caller
> so that it can send a message? Sample: it dials 0 to send a message. Best
> Regards
> extensions.conf
> [0023]
> exten=>s,1,answer
> exten=>s,2,queue(35270023|Ttn|||32)
> exten=>s,3,playback(working)
> exten=>s,4,waitmusiconhold(10)
> exten=>s,5,goto(0122,s,1)
> exten=>s,6,goto(macro-voicemail,s,1)
>
> agents.conf
> agent => 1122,1122,Agent 001
> agent => 1123,1123,Agent 002
> agent => 1023,1023,Agent 003
> agent => 1027,1027,Agent 004
> agent => 0217,0217,Agent 005
>
> queues.conf
>
> [general]
>
> [0023]
> music=default
> timeout=60
> ;retry=1
> leavewhenempty = yes
> maxlen = 6
> joinempty = yes
> announce-frequency = 90
> announce-holdtime = yes
> queue-minutes = "queue-minutes"
> strategy=roundrobin
> member => Agent/1023
> member => Agent/1027
> member => Agent/1122
> member => Agent/1123
> ;member => Agent/0217
> 2007/5/5, 0xception <0xception at gmail.com>:
> >
> > You could alternatively set a context for your queue in your config and
> > create an extension for voicemail, if you would rather give the option to go
> > to voice mail to the caller... (example: They can dial 0 to leave a message)
> >
> >
> > On 5/4/07, Per Jessen <per at computer.org> wrote:
> > >
> > > Josué Conti wrote:
> > >
> > > > Hi all, good? I would like to know if the option exists to together
> > > > integrate the function of queue with the voicemail of the agent, or
> > > > the pilot of the group. For example, in case that none of the agents
> > >
> > > > of queue obtains to take care of a call, this call would be directed
> > >
> > > > for a voicemail.
> > >
> > > I think you can do this in the dialplan - set a timeout for the queue,
> > > then route to voicemail when it expires.
> > >
> > >
> > >
> > > /Per Jessen, Zürich
> > >
> > > --
> > > ENIDAN Technologies GmbH - managed email security.
> > > Starting at SFr1/month/user - http://www.spamchek.ch/
> > >
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