[asterisk-users] Queue and voicemail

[Josué Conti]

Hi all, thanks for this reply.
Follows below the current configurations of mine asterisk, where the line
functions perfectly, but does not obtain to rotear in case that no agent
takes care of, for the voicemail. How it could give an option to the caller
so that it can send a message? Sample: it dials 0 to send a message. Best
Regards
extensions.conf
[0023]
exten=>s,1,answer
exten=>s,2,queue(35270023|Ttn|||32)
exten=>s,3,playback(working)
exten=>s,4,waitmusiconhold(10)
exten=>s,5,goto(0122,s,1)
exten=>s,6,goto(macro-voicemail,s,1)

agents.conf
agent => 1122,1122,Agent 001
agent => 1123,1123,Agent 002
agent => 1023,1023,Agent 003
agent => 1027,1027,Agent 004
agent => 0217,0217,Agent 005

queues.conf

[general]

[0023]
music=default
timeout=60
;retry=1
leavewhenempty = yes
maxlen = 6
joinempty = yes
announce-frequency = 90
announce-holdtime = yes
queue-minutes = "queue-minutes"
strategy=roundrobin
member => Agent/1023
member => Agent/1027
member => Agent/1122
member => Agent/1123
;member => Agent/0217
2007/5/5, 0xception <0xception at gmail.com>:
>
> You could alternatively set a context for your queue in your config and
> create an extension for voicemail, if you would rather give the option to go
> to voice mail to the caller... (example: They can dial 0 to leave a message)
>
>
> On 5/4/07, Per Jessen <per at computer.org> wrote:
> >
> > Josué Conti wrote:
> >
> > > Hi all, good? I would like to know if the option exists to together
> > > integrate the function of queue with the voicemail of the agent, or
> > > the pilot of the group. For example, in case that none of the agents
> > > of queue obtains to take care of a call, this call would be directed
> > > for a voicemail.
> >
> > I think you can do this in the dialplan - set a timeout for the queue,
> > then route to voicemail when it expires.
> >
> >
> >
> > /Per Jessen, Zürich
> >
> > --
> > ENIDAN Technologies GmbH - managed email security.
> > Starting at SFr1/month/user - http://www.spamchek.ch/
> >
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