You can add another line like <br>exten=>0,1,VoiceMail(${MAILBOX}@${CONTEXT}) <br><br>this will catch the dialing of 0 before or after it enters the queue... but if you want them to be able to do that while in the queue then you need to add to your queue config a line like
<br><br>context=your-queue-context <br><br>and then create a context that has that extension like above in it. that way when someone dials 0 in the queue they are also redirected to the voicemail ... <br><br>hopefully that helps you out... i could show you what i did for my queue setup but it's all in AEL so not sure if that would help you as much... but the idea is still the same
<br><br><br><div><span class="gmail_quote">On 5/5/07, <b class="gmail_sendername">Josué Conti</b> <<a href="mailto:josueconti@gmail.com">josueconti@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Hi all, thanks for this reply.</div>
<div>Follows below the current configurations of mine asterisk, where the line functions perfectly, but does not obtain to rotear in case that no agent takes care of, for the voicemail. How it could give an option to the caller so that it can send a message? Sample: it dials 0 to send a message. Best Regards
</div>
<div>extensions.conf<br>[0023]<br>exten=>s,1,answer<br>exten=>s,2,queue(35270023|Ttn|||32)<br>exten=>s,3,playback(working)<br>exten=>s,4,waitmusiconhold(10)<br>exten=>s,5,goto(0122,s,1)<br>exten=>s,6,goto(macro-voicemail,s,1)
<br> </div>
<div>agents.conf</div>
<div>agent => 1122,1122,Agent 001<br>agent => 1123,1123,Agent 002<br>agent => 1023,1023,Agent 003<br>agent => 1027,1027,Agent 004<br>agent => 0217,0217,Agent 005<br><br>queues.conf</div>
<div>
<p>[general]</p>
<p>[0023]<br>music=default<br>timeout=60<br>;retry=1<br>leavewhenempty = yes<br>maxlen = 6<br>joinempty = yes<br>announce-frequency = 90<br>announce-holdtime = yes<br>queue-minutes = "queue-minutes"<br>strategy=roundrobin
<br>member => Agent/1023<br>member => Agent/1027<br>member => Agent/1122<br>member => Agent/1123<br>;member => Agent/0217<br></p></div>
<div><span class="gmail_quote">2007/5/5, 0xception <<a href="mailto:0xception@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">0xception@gmail.com</a>>:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;"><div><span class="e" id="q_1125c66859835cf1_1">You could alternatively set a context for your queue in your config and create an extension for voicemail, if you would rather give the option to go to voice mail to the caller... (example: They can dial 0 to leave a message)
<div><span><br><br>
<div><span class="gmail_quote">On 5/4/07, <b class="gmail_sendername">Per Jessen</b> <<a href="mailto:per@computer.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">per@computer.org</a>> wrote:
</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Josué Conti wrote:<br><br>> Hi all, good? I would like to know if the option exists to together
<br>> integrate the function of queue with the voicemail of the agent, or<br>> the pilot of the group. For example, in case that none of the agents <br>> of queue obtains to take care of a call, this call would be directed
<br>> for a voicemail.<br><br>I think you can do this in the dialplan - set a timeout for the queue,<br>then route to voicemail when it expires. <br><br><br><br>/Per Jessen, Zürich<br><br>--<br>ENIDAN Technologies GmbH - managed email security.
<br>Starting at SFr1/month/user - <a href="http://www.spamchek.ch/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.spamchek.ch/</a><br><br>_______________________________________________
<br>--Bandwidth and Colocation provided by <a href="http://easynews.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Easynews.com</a> --<br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:
<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://lists.digium.com/mailman/listinfo/asterisk-users</a><br></blockquote>
</div>
<br></span></div><br></span></div>_______________________________________________<span class="q"><br>--Bandwidth and Colocation provided by <a href="http://easynews.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Easynews.com
</a> --<br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
http://lists.digium.com/mailman/listinfo/asterisk-users</a><br><br></span></blockquote></div><br>
<br>_______________________________________________<br>--Bandwidth and Colocation provided by <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://Easynews.com" target="_blank">Easynews.com</a> --<br><br>
asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users
</a><br><br></blockquote></div><br>