<div>Hi all, thanks for this reply.</div>
<div>Follows below the current configurations of mine asterisk, where the line functions perfectly, but does not obtain to rotear in case that no agent takes care of, for the voicemail. How it could give an option to the caller so that it can send a message? Sample: it dials 0 to send a message. Best Regards
</div>
<div>extensions.conf<br>[0023]<br>exten=>s,1,answer<br>exten=>s,2,queue(35270023|Ttn|||32)<br>exten=>s,3,playback(working)<br>exten=>s,4,waitmusiconhold(10)<br>exten=>s,5,goto(0122,s,1)<br>exten=>s,6,goto(macro-voicemail,s,1)
<br> </div>
<div>agents.conf</div>
<div>agent => 1122,1122,Agent 001<br>agent => 1123,1123,Agent 002<br>agent => 1023,1023,Agent 003<br>agent => 1027,1027,Agent 004<br>agent => 0217,0217,Agent 005<br><br>queues.conf</div>
<div>
<p>[general]</p>
<p>[0023]<br>music=default<br>timeout=60<br>;retry=1<br>leavewhenempty = yes<br>maxlen = 6<br>joinempty = yes<br>announce-frequency = 90<br>announce-holdtime = yes<br>queue-minutes = "queue-minutes"<br>strategy=roundrobin
<br>member => Agent/1023<br>member => Agent/1027<br>member => Agent/1122<br>member => Agent/1123<br>;member => Agent/0217<br></p></div>
<div><span class="gmail_quote">2007/5/5, 0xception <<a href="mailto:0xception@gmail.com">0xception@gmail.com</a>>:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">You could alternatively set a context for your queue in your config and create an extension for voicemail, if you would rather give the option to go to voice mail to the caller... (example: They can dial 0 to leave a message)
<div><span class="e" id="q_1125b25a2f371e62_1"><br><br>
<div><span class="gmail_quote">On 5/4/07, <b class="gmail_sendername">Per Jessen</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:per@computer.org" target="_blank">per@computer.org</a>> wrote:
</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Josué Conti wrote:<br><br>> Hi all, good? I would like to know if the option exists to together
<br>> integrate the function of queue with the voicemail of the agent, or<br>> the pilot of the group. For example, in case that none of the agents <br>> of queue obtains to take care of a call, this call would be directed
<br>> for a voicemail.<br><br>I think you can do this in the dialplan - set a timeout for the queue,<br>then route to voicemail when it expires. <br><br><br><br>/Per Jessen, Zürich<br><br>--<br>ENIDAN Technologies GmbH - managed email security.
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