[asterisk-users] Transfer Caller ID

[Jerry Jones]

Not an asterisk setting. It is how the endpoints perform the transfer.


On Feb 19, 2007, at 9:21 AM, Rob Schall wrote:

> I probably have a screened transfer setup. Is that just a setting
> somewhere I can easily change? I'm trying to avoid making users press
> extra keys, like #1 or anything like that.
>
> Rob
>
>
>
>
> Jerry Jones wrote:
>> Not sure about others, but on Polycoms a blind transfer sends  
>> original
>> callerid, screened sends operators callerid
>>
>>
>> On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:
>>
>>> I'm sure this was asked before, but I can't seem to make this  
>>> work...
>>>
>>> If a customer dials one of our DIDs, and the operator transfers that
>>> call to another employee, the Caller ID doesn't seem to do what I  
>>> would
>>> expect it to. I would expect it to show the original caller's ID.
>>>
>>> Example:
>>> John calls in from the outside using (213-555-1234) and he calls  
>>> into
>>> the asterisk system (actually the operator).
>>> The operator (a real person) answers the call and presses  
>>> transfer on
>>> her polycom 501 phone. I see an incoming call "From: Operator".  
>>> After I
>>> pick up her call, she presses transfer one final time to complete  
>>> the
>>> transfer. However, now that the call has been completed, it still  
>>> shows
>>> "From: Operator". I need it to show From: 213-555-1234.
>>>
>>> I tried setting the "o" setting in Dial, but that didn't seem to fix
>>> anything.
>>>
>>> Rob
>>>
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