[asterisk-users] Transfer Caller ID

[Mojo with Horan & Company, LLC]

As far as I can tell, the only way to do this using Polycom soundpoint 
phones and NOT asterisk's built-in blindxfer function, is to hit their 
Transfer button first, and then the Blind softkey that appears on the 
screen.  Then continue as normal; dial the number and hit Send I 
believe.  If you can get your operator to hit Transfer and then Blind 
automagically, this will work.  But if s/he wants to consult with the 
internal employee first, she would have to:

1	place caller on hold (phone button)
2	dial internal employee, talk, hangup
3	unhold caller
4	blind xfer caller to internal employee

Moj


Rob Schall wrote:
> I probably have a screened transfer setup. Is that just a setting
> somewhere I can easily change? I'm trying to avoid making users press
> extra keys, like #1 or anything like that.
> 
> Rob
> 
> 
> 
> 
> Jerry Jones wrote:
>> Not sure about others, but on Polycoms a blind transfer sends original
>> callerid, screened sends operators callerid
>>
>>
>> On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:
>>
>>> I'm sure this was asked before, but I can't seem to make this work...
>>>
>>> If a customer dials one of our DIDs, and the operator transfers that
>>> call to another employee, the Caller ID doesn't seem to do what I would
>>> expect it to. I would expect it to show the original caller's ID.
>>>
>>> Example:
>>> John calls in from the outside using (213-555-1234) and he calls into
>>> the asterisk system (actually the operator).
>>> The operator (a real person) answers the call and presses transfer on
>>> her polycom 501 phone. I see an incoming call "From: Operator". After I
>>> pick up her call, she presses transfer one final time to complete the
>>> transfer. However, now that the call has been completed, it still shows
>>> "From: Operator". I need it to show From: 213-555-1234.
>>>
>>> I tried setting the "o" setting in Dial, but that didn't seem to fix
>>> anything.
>>>
>>> Rob
>>>
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