[asterisk-users] Transfer Caller ID

[Rob Schall]

I probably have a screened transfer setup. Is that just a setting
somewhere I can easily change? I'm trying to avoid making users press
extra keys, like #1 or anything like that.

Rob




Jerry Jones wrote:
> Not sure about others, but on Polycoms a blind transfer sends original
> callerid, screened sends operators callerid
>
>
> On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:
>
>> I'm sure this was asked before, but I can't seem to make this work...
>>
>> If a customer dials one of our DIDs, and the operator transfers that
>> call to another employee, the Caller ID doesn't seem to do what I would
>> expect it to. I would expect it to show the original caller's ID.
>>
>> Example:
>> John calls in from the outside using (213-555-1234) and he calls into
>> the asterisk system (actually the operator).
>> The operator (a real person) answers the call and presses transfer on
>> her polycom 501 phone. I see an incoming call "From: Operator". After I
>> pick up her call, she presses transfer one final time to complete the
>> transfer. However, now that the call has been completed, it still shows
>> "From: Operator". I need it to show From: 213-555-1234.
>>
>> I tried setting the "o" setting in Dial, but that didn't seem to fix
>> anything.
>>
>> Rob
>>
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