[asterisk-users] End Wrap-up Time?

[Matt]

I tried that.  It didn't work :(

On 2/15/07, Andrew Kohlsmith <akohlsmith-asterisk at benshaw.com> wrote:
>
> On Tuesday 13 February 2007 11:30 am, James Fromm wrote:
> > Does anyone have a solution to allow an agent to selectively end his
> > wrap-up time?  We define a wrap-up time of 60 seconds to allow our
> > agents to finish their notes from a call.  In some cases, the full 60
> > seconds is not needed and our agents would like to end their wrap-up
> time.
>
> This is coming right out of left field, as I've never set up an Asterisk
> queue
> or agent system, but is it possible to pause and unpause while in the
> wrap-up
> time?  What happens?  Does the wrapup time go away then?
>
> Might be a counter-intuitive way around it if so...
>
> -A.
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