[Asterisk-Users] Call Center Phone with Auto Answer

[Junaid Uppal]

Hi Steve ,

I was actually looking forward for the same thing , do y ou have something
like this , as an example?

regards

Junaid Uppal


On 5/9/06, Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
>
> Use an activex screenpop.
>
> Thanks,
> Steve Totaro
>
> > -----Original Message-----
> > From: Kevin Savoy [mailto:ksavoy at novo1.com]
> > Sent: Monday, May 08, 2006 3:32 PM
> > To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
> >
> > This may be the way to go but not the best. Our agents frankly aren't
> the
> > brightest people and I can see them forgetting it as soon as it is
> said to
> > them, or they are not paying attention and missing the announcement
> but it
> > is something to look into. Thanks
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Time
> Bandit
> > Sent: Monday, May 08, 2006 2:23 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
> >
> > > Ok I can get this to work now the next problem is since the agent
> stays
> > > "off-hook" when a call is presented to them there is no indication
> of
> > what
> > > call this is. Being an inbound call center we have 100's of clients.
> > 1,000's
> > > of toll frees and DNIS. We use the Asterisk callerID function to
> assign
> > a
> > > name to each call so that when the call is presented to the agent it
> > > displays which company the call is for. With AgentLogin all the
> agent
> > gets
> > > is the number they dialed to log in. No idea which client this call
> is
> > for.
> > > Any ideas there?
> > When you send the caller to the queue, you can pass the name of the
> > audio file to be played as the announcement to the agent when he gets
> > the call. Maybe you could use that and pre-record the name of the
> > customer, passing that audio file
> >
> > something like "exten =>
> > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"
> >
> > maybe you could also use festival
> >
> > hth
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