[Asterisk-Users] Call Center Phone with Auto Answer

[Steve Totaro]

Use an activex screenpop.

Thanks,
Steve Totaro

> -----Original Message-----
> From: Kevin Savoy [mailto:ksavoy at novo1.com]
> Sent: Monday, May 08, 2006 3:32 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
> 
> This may be the way to go but not the best. Our agents frankly aren't
the
> brightest people and I can see them forgetting it as soon as it is
said to
> them, or they are not paying attention and missing the announcement
but it
> is something to look into. Thanks
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Time
Bandit
> Sent: Monday, May 08, 2006 2:23 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
> 
> > Ok I can get this to work now the next problem is since the agent
stays
> > "off-hook" when a call is presented to them there is no indication
of
> what
> > call this is. Being an inbound call center we have 100's of clients.
> 1,000's
> > of toll frees and DNIS. We use the Asterisk callerID function to
assign
> a
> > name to each call so that when the call is presented to the agent it
> > displays which company the call is for. With AgentLogin all the
agent
> gets
> > is the number they dialed to log in. No idea which client this call
is
> for.
> > Any ideas there?
> When you send the caller to the queue, you can pass the name of the
> audio file to be played as the announcement to the agent when he gets
> the call. Maybe you could use that and pre-record the name of the
> customer, passing that audio file
> 
> something like "exten =>
> 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"
> 
> maybe you could also use festival
> 
> hth
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