[Asterisk-Users] Call Center Phone with Auto Answer

[Steve Totaro]

I do but I didn't write it and it was on company time so I cannot 
share.  Sorry.  Just throwing out ideas and possibilities.



Junaid Uppal wrote:
> Hi Steve ,
>
> I was actually looking forward for the same thing , do y ou have 
> something like this , as an example?
>
> regards
>
> Junaid Uppal
>
>
> On 5/9/06, * Steve Totaro* <stotaro at asteriskhelpdesk.com 
> <mailto:stotaro at asteriskhelpdesk.com>> wrote:
>
>     Use an activex screenpop.
>
>     Thanks,
>     Steve Totaro
>
>     > -----Original Message-----
>     > From: Kevin Savoy [mailto:ksavoy at novo1.com
>     <mailto:ksavoy at novo1.com>]
>     > Sent: Monday, May 08, 2006 3:32 PM
>     > To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>     > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
>     >
>     > This may be the way to go but not the best. Our agents frankly
>     aren't
>     the
>     > brightest people and I can see them forgetting it as soon as it is
>     said to
>     > them, or they are not paying attention and missing the announcement
>     but it
>     > is something to look into. Thanks
>     >
>     > -----Original Message-----
>     > From: asterisk-users-bounces at lists.digium.com
>     <mailto:asterisk-users-bounces at lists.digium.com>
>     > [mailto: asterisk-users-bounces at lists.digium.com
>     <mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Time
>     Bandit
>     > Sent: Monday, May 08, 2006 2:23 PM
>     > To: Asterisk Users Mailing List - Non-Commercial Discussion
>     > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
>     >
>     > > Ok I can get this to work now the next problem is since the agent
>     stays
>     > > "off-hook" when a call is presented to them there is no indication
>     of
>     > what
>     > > call this is. Being an inbound call center we have 100's of
>     clients.
>     > 1,000's
>     > > of toll frees and DNIS. We use the Asterisk callerID function to
>     assign
>     > a
>     > > name to each call so that when the call is presented to the
>     agent it
>     > > displays which company the call is for. With AgentLogin all the
>     agent
>     > gets
>     > > is the number they dialed to log in. No idea which client this
>     call
>     is
>     > for.
>     > > Any ideas there?
>     > When you send the caller to the queue, you can pass the name of the
>     > audio file to be played as the announcement to the agent when he
>     gets
>     > the call. Maybe you could use that and pre-record the name of the
>     > customer, passing that audio file
>     >
>     > something like "exten =>
>     > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"
>     >
>     > maybe you could also use festival
>     >
>     > hth
>     > _______________________________________________
>     > --Bandwidth and Colocation provided by Easynews.com
>     <http://Easynews.com> --
>     >
>     > Asterisk-Users mailing list
>     > To UNSUBSCRIBE or update options visit:
>     >    http://lists.digium.com/mailman/listinfo/asterisk-users
>     <http://lists.digium.com/mailman/listinfo/asterisk-users>
>     >
>     > _______________________________________________
>     > --Bandwidth and Colocation provided by Easynews.com
>     <http://Easynews.com> --
>     >
>     > Asterisk-Users mailing list
>     > To UNSUBSCRIBE or update options visit:
>     >    http://lists.digium.com/mailman/listinfo/asterisk-users
>
>     _______________________________________________
>     --Bandwidth and Colocation provided by Easynews.com
>     <http://Easynews.com> --
>
>     Asterisk-Users mailing list
>     To UNSUBSCRIBE or update options visit:
>        http://lists.digium.com/mailman/listinfo/asterisk-users
>     <http://lists.digium.com/mailman/listinfo/asterisk-users>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>