[Asterisk-Users] OSHA requirement to "reach a live human" ??

[Rusty Dekema]

On 3/15/06, Scott Plante <splante at insightsys.com> wrote:
> Hi,
>
> We're using Asterisk to develop a specialized IVR system for our
> employees and someone is telling us there is some OSHA requirement that
> you have to always be able to reach a "live human" on such systems. I've
> never heard of that and google didn't turn up anything in my searches.
> This is *not* some kind of "report a spill" or crucial system of any
> sort. It's a bit of a hassle because it wasn't going to be connected to
> their main phone system. Anyone ever heard of such a requirement from
> OSHA, or do you think someone is pulling my leg?
>
> Scott

Unless the person is someone you absolutely can't afford to irritate,
I would ask them to supply you with the actual regulation to which
they are referring. That should get them to put up or shut up.

-Rusty