[Asterisk-Users] Call-pickup function in Queue application

[Matt Riddell (IT)]

Attilla De Groot wrote:
> 
> On Jun 4, 2006, at 10:33 PM, Kevin Smith wrote:
> 
>> Hi Attilla,
>>
>> I'm not sure if there is something like that available or not, but I
>> know there are some alternatives. You can set the time out limit to
>> say 15 seconds, which for me is about 3-4 rings on the phone before it
>> goes looking for the next agent. The other option you can manually
>> remove the interface from the queue via the CLI by the following:
>>
>> remove queue member <Interface> from <queue name>
>>
>> However, I'm not sure if that will have an effect on the
>> call...hopefully it will just send the caller looking for the next
>> number. I haven't personally tried it.
>>
>> I know some phones like the Polycom 601 have a buddy watch option. As
>> far as I know, and someone can step in and correct me if I am wrong,
>> that will just show if the person is on the phone or not. I don't
>> think you can pick up on the line.
>>
>> Kevin
> 
> Hi Kevin,
> 
> 
> Well I thought about those alternatives and I suggested them, but the
> person who wants them said that such a feature was avalible on another
> pbx where he used to work. And well, he would like the same thing on the
> Asterisk PBX.
> 
> I already have the time at 15 seconds, and well removing a member from
> the queue might send it to the next agent. But if there are more then
> two agents in the queue there is not really a point.

Depending on the device type could you not use call pickups with *8?

Not sure if it works with queues, but it definitely works with normal calls.

http://www.voip-info.org/wiki-PBX+Call+Pickup

-- 
Cheers,

Matt Riddell
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