[Asterisk-Users] Call-pickup function in Queue application

[Attilla De Groot]

On Jun 4, 2006, at 10:33 PM, Kevin Smith wrote:

> Hi Attilla,
>
> I'm not sure if there is something like that available or not, but  
> I know there are some alternatives. You can set the time out limit  
> to say 15 seconds, which for me is about 3-4 rings on the phone  
> before it goes looking for the next agent. The other option you can  
> manually remove the interface from the queue via the CLI by the  
> following:
>
> remove queue member <Interface> from <queue name>
>
> However, I'm not sure if that will have an effect on the  
> call...hopefully it will just send the caller looking for the next  
> number. I haven't personally tried it.
>
> I know some phones like the Polycom 601 have a buddy watch option.  
> As far as I know, and someone can step in and correct me if I am  
> wrong, that will just show if the person is on the phone or not. I  
> don't think you can pick up on the line.
>
> Kevin

Hi Kevin,


Well I thought about those alternatives and I suggested them, but the  
person who wants them said that such a feature was avalible on  
another pbx where he used to work. And well, he would like the same  
thing on the Asterisk PBX.

I already have the time at 15 seconds, and well removing a member  
from the queue might send it to the next agent. But if there are more  
then two agents in the queue there is not really a point.


Regards,
Attilla