[Asterisk-Users] Call-pickup function in Queue application

[Doug Lytle]

Attilla De Groot wrote:
> Hi All,
>
>
> I have a queue and I want agents that are in that queue to have the 
> ability to answer a call in the queue with calling an extention. For 
> example, if I'm an agent and my colleague forgot to logout I could 
> take the call when his phone is still ringing without walking to his 
> desk or waiting for round robin.
>
>

http://www.voip-info.org/wiki/view/Asterisk+callgroups+and+pickupgroups

Doug

-- Ben Franklin quote: "Those who would give up Essential Liberty to 
purchase a little Temporary Safety, deserve neither Liberty nor Safety."