[Asterisk-Users] Queue Monitoring..

[Kelvin Williams]

I am monitoring via my queues.conf.

[310]
wrapuptime=30
timeout=15
strategy=ringall
retry=5
queue-youarenext=
queue-thereare=
queue-thankyou=custom/aa_6
queue-callswaiting=
music=Support
monitor-join=yes
monitor-format=gsm
maxlen=0
leavewhenempty=no
joinempty=no
context=aa_6
announce-holdtime=no
announce-frequency=60


On 11/16/05, Julian Lyndon-Smith <asterisk at dotr.com> wrote:
>
> Are you doing agent recording, or recording through the dialplan ?
>
> Julian
> Kelvin Williams wrote:
> > I have an ongoing problem and do not know where to begin troubleshooting
> it.
> > We run a helpdesk, and call recording is extremely important. But we
> have
> > found that calls are recorded at random. We receive the call via our
> > toll-free number over an IAX connection. The call is then either handled
> by
> > a local extension or sent outside through another phone line. As I said,
> it
> > records at random--whether the call is answered both internally or
> connected
> > to another PSTN.The following two calls (taken from the queue log) were
> > several minutes in length, however, it shows it being completed
> immediately.
> >
> > 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED>
> > 1132104667|1132104620.0|310|Local/9REMOVED at from-internal-233a
> ,1|CONNECT|24
> > 1132104667|1132104620.0|310|Local/9REMOVED at from-internal-233a
> > ,1|COMPLETECALLER|24|0
> > 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED>
> > 1132105581|1132105526.6|310|Local/9REMOVED at from-internal-f7db
> ,1|CONNECT|32
> > 1132105581|1132105526.6|310|Local/9REMOVED at from-internal-f7db
> > ,1|COMPLETECALLER|32|0
> >
> > Where can I fix this?
> >
> > Any help is greatly appreciated.
> >
> >
> >
> > ------------------------------------------------------------------------
> >
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