[Asterisk-Users] Queue Monitoring..

[Julian Lyndon-Smith]

Are you doing agent recording, or recording through the dialplan ?

Julian
Kelvin Williams wrote:
> I have an ongoing problem and do not know where to begin troubleshooting it.
> We run a helpdesk, and call recording is extremely important. But we have
> found that calls are recorded at random. We receive the call via our
> toll-free number over an IAX connection. The call is then either handled by
> a local extension or sent outside through another phone line. As I said, it
> records at random--whether the call is answered both internally or connected
> to another PSTN.The following two calls (taken from the queue log) were
> several minutes in length, however, it shows it being completed immediately.
> 
> 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED>
> 1132104667|1132104620.0|310|Local/9REMOVED at from-internal-233a,1|CONNECT|24
> 1132104667|1132104620.0|310|Local/9REMOVED at from-internal-233a
> ,1|COMPLETECALLER|24|0
> 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED>
> 1132105581|1132105526.6|310|Local/9REMOVED at from-internal-f7db,1|CONNECT|32
> 1132105581|1132105526.6|310|Local/9REMOVED at from-internal-f7db
> ,1|COMPLETECALLER|32|0
> 
> Where can I fix this?
> 
> Any help is greatly appreciated.
> 
> 
> 
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