I am monitoring via my queues.conf.<br>
<br>
[310]<br>
wrapuptime=30<br>
timeout=15<br>
strategy=ringall<br>
retry=5<br>
queue-youarenext=<br>
queue-thereare=<br>
queue-thankyou=custom/aa_6<br>
queue-callswaiting=<br>
music=Support<br>
monitor-join=yes<br>
monitor-format=gsm<br>
maxlen=0<br>
leavewhenempty=no<br>
joinempty=no<br>
context=aa_6<br>
announce-holdtime=no<br>
announce-frequency=60<br>
<br><br><div><span class="gmail_quote">On 11/16/05, <b class="gmail_sendername">Julian Lyndon-Smith</b> <<a href="mailto:asterisk@dotr.com">asterisk@dotr.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Are you doing agent recording, or recording through the dialplan ?<br><br>Julian<br>Kelvin Williams wrote:<br>> I have an ongoing problem and do not know where to begin troubleshooting it.<br>> We run a helpdesk, and call recording is extremely important. But we have
<br>> found that calls are recorded at random. We receive the call via our<br>> toll-free number over an IAX connection. The call is then either handled by<br>> a local extension or sent outside through another phone line. As I said, it
<br>> records at random--whether the call is answered both internally or connected<br>> to another PSTN.The following two calls (taken from the queue log) were<br>> several minutes in length, however, it shows it being completed immediately.
<br>><br>> 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED><br>> 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a,1|CONNECT|24<br>> 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a
<br>> ,1|COMPLETECALLER|24|0<br>> 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED><br>> 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db,1|CONNECT|32<br>> 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db
<br>> ,1|COMPLETECALLER|32|0<br>><br>> Where can I fix this?<br>><br>> Any help is greatly appreciated.<br>><br>><br>><br>> ------------------------------------------------------------------------
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