[Asterisk-Users] sill looking for a provider

[Dustin Goodwin]

The strange thing about Teliax latency is they appear to be located in 
Denver and it's about 55ms round trip to the Denver router on Level3 
network. But then between the L3 router in Denver and the Teliax host 
appears to be another 30ms round trip. Which from a distance point of 
view makes no sense (that would be like 1500miles worth extra one way 
latency) . Of course it's hard for me to see the return route with 
traceroute. I assume the return path from their host takes on some 
bizarre route that adds a lot of latency. Or they are doing something 
strange on the final leg like a wireless link in Denver that would pump 
up the latency. Either way when there are  multiple providers under 30ms 
rtt available from NYC  it's a real disadvantage for Teliax to be up 
around 82ms. How about a nice colo datacenter guys?

- Dustin -

traceroute to 208.139.204.232 (208.139.204.232), 30 hops max, 38 byte 
packets
 1  er1.nyc1.speakeasy.net (216.254.114.1)  14.236 ms  9.963 ms  9.177 ms
 2  220.ge-0-1-0.cr2.nyc1.speakeasy.net (69.17.83.201)  10.721 ms  
13.576 ms  7.399 ms
 3  166.90.136.33 (166.90.136.33)  9.802 ms  9.790 ms  9.880 ms
 4  ae-1-56.bbr2.NewYork1.Level3.net (4.68.97.161)  7.798 ms  7.202 ms  
9.831 ms
 5  ae-0-0.bbr1.Denver1.Level3.net (64.159.1.113)  53.055 ms  52.992 ms 
as-0-0.bbr2.Denver1.Level3.net (64.159.4.226)  52.191 ms
 6  so-9-0.hsa2.Denver1.Level3.net (4.68.113.50)  54.296 ms 
so-6-0.hsa2.Denver1.Level3.net (4.68.112.162)  52.732 ms  53.188 ms
 7  unknown.Level3.net (64.156.40.66)  54.259 ms  53.430 ms  52.020 ms
 8  border3.ge2-0-bbnet.den.pnap.net (216.52.40.7)  54.825 ms  52.624 
ms  52.293 ms
 9  rockynet-1.border3.den.pnap.net (63.251.181.222)  83.526 ms  82.519 
ms  83.289 ms
10  voip-co3.teliax.com (208.139.204.232)  84.333 ms  82.759 ms  82.580 ms


gw at adcomcorp.com wrote:

> I tend to agree with you, my experience with Teliax has been decent,
>and getting better.  If only I could get to them at under 20ms though,
>right now my latency is about 75ms whereas voipjet comes through at
>19ms.
>
>Greg
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Cullin J.
>Wible
>Sent: Saturday, November 05, 2005 8:51 AM
>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>Subject: RE: [Asterisk-Users] sill looking for a provider
>
>We have been using Teliax (www.teliax.com) for a while now and have 3
>accounts with them (one for each of our asterisk servers). They've had
>their ups and downs but have been working to improve their support and
>now we are now able to speak with someone during their business hours
>(8-5PM MST). 
>
>There was recently an issue with a high-latency link between our
>backbone and their backbone providers. We called them about it to find
>out that they had already escalated the issue with the backbone carrier
>and the issue was resolved. The long and short of it is that when we
>have had issues (which are few and far between) they have been quickly
>resolved.
>
>There is no question in my mind that a growing industry and growing
>companies are going to face customer service issues. It's bad for us
>now, but I think it's a good sign for the open source VoIP community. I
>think patience is key.
>
>Originally we looked at a number of carriers, based on the following
>requirements:
>
>1) Be located in the US.
>2) Have a customer support phone number and answer the phone.
>3) Accept major credit cards and automatically bill my account (no need
>to "recharge" via pay-pal).
>4) Allow for business/corporate usage.
>5) Support IAX and g726/g729 codec's
>6) Support Set Caller ID
>7) Support multiple-inbound DID's
>
>We didn't care about call forwarding, voicemail, 3-way calling or any of
>the other features that must residential carriers tout as features. I
>wish I had done my research a but more formally, but the answer after
>about a week of research and test accounts was to use Teliax.
>
>Hope that helps.
>
>Cullin J. Wible
>President & CEO
>Algorim Technologies, LLC
>212-535-3238 x102
>cwible at algorim.com
> 
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Piotr A.
>Sygula
>Sent: Friday, November 04, 2005 6:44 PM
>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>Subject: RE: [Asterisk-Users] sill looking for a provider
>
>That concept is not bad; except when the CEO from the same company as
>the tech that calls all the time happens to call you from what appears
>to be the same caller id, and the CEO ends up hearing rap or hard
>rock...
>
>
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Paul
>Sent: Friday, November 04, 2005 5:32 PM
>To: jason at a2artifacts.com; Asterisk Users Mailing List - Non-Commercial
>Discussion
>Subject: Re: [Asterisk-Users] sill looking for a provider
>
>Jason Brashear wrote:
>
>  
>
>>Is there a provider that has good support and answers the phone? (=
>>
>>I need to get lines for my Asterisk server and want to move from 
>>broadvoice.com.
>>
>>So far I haven't been able to get anyone on the phone.
>>
>>Too funny...
>>
>>    
>>
>I was able to get them on the phone today but it means waiting on hold a
>very very long time.
>
>Maybe I should look for a provider that uses good quality comedy instead
>of music on hold?
>
>Even better we could add a feature to asterisk where you set your
>preference. Press 1 for rock, 2 for rap, etc. and the system uses your
>caller ID to remember that for subsequent calls.
>
>The latest acronym is the industry is HOIP. That stands for hold over
>IP. Rumors are that it will be patented in the US soon.
>
>You've been a great audience. Thank you very much.
>
>  
>