[Asterisk-Users] sill looking for a provider

Sat Nov 5 12:04:05 MST 2005

I use traceroute to get the hop list and then compare some average ping 
times. This gives a clearer picture and sometimes shows the average ping 
time to the ultimate destination looking a lot better than what 
traceroute shows. In this case it came out worse. I pinged both IP's 15 
times and then used the most generous formula which is hop 10 minimum - 
hop 7 maximum. That resulted in a difference of 39.355 ms

I get this type of timing often when final leg is over adsl. I have 
several customers who insist on using cheap static IP over ADSL for 
company mail and web servers. Wireless with a good provider would 
probably be better than the ADSL latency I am used to seeing.

Dustin Goodwin wrote:

> The strange thing about Teliax latency is they appear to be located in 
> Denver and it's about 55ms round trip to the Denver router on Level3 
> network. But then between the L3 router in Denver and the Teliax host 
> appears to be another 30ms round trip. Which from a distance point of 
> view makes no sense (that would be like 1500miles worth extra one way 
> latency) . Of course it's hard for me to see the return route with 
> traceroute. I assume the return path from their host takes on some 
> bizarre route that adds a lot of latency. Or they are doing something 
> strange on the final leg like a wireless link in Denver that would 
> pump up the latency. Either way when there are  multiple providers 
> under 30ms rtt available from NYC  it's a real disadvantage for Teliax 
> to be up around 82ms. How about a nice colo datacenter guys?
>
> - Dustin -
>
> traceroute to 208.139.204.232 (208.139.204.232), 30 hops max, 38 byte 
> packets
> 1  er1.nyc1.speakeasy.net (216.254.114.1)  14.236 ms  9.963 ms  9.177 ms
> 2  220.ge-0-1-0.cr2.nyc1.speakeasy.net (69.17.83.201)  10.721 ms  
> 13.576 ms  7.399 ms
> 3  166.90.136.33 (166.90.136.33)  9.802 ms  9.790 ms  9.880 ms
> 4  ae-1-56.bbr2.NewYork1.Level3.net (4.68.97.161)  7.798 ms  7.202 ms  
> 9.831 ms
> 5  ae-0-0.bbr1.Denver1.Level3.net (64.159.1.113)  53.055 ms  52.992 ms 
> as-0-0.bbr2.Denver1.Level3.net (64.159.4.226)  52.191 ms
> 6  so-9-0.hsa2.Denver1.Level3.net (4.68.113.50)  54.296 ms 
> so-6-0.hsa2.Denver1.Level3.net (4.68.112.162)  52.732 ms  53.188 ms
> 7  unknown.Level3.net (64.156.40.66)  54.259 ms  53.430 ms  52.020 ms
> 8  border3.ge2-0-bbnet.den.pnap.net (216.52.40.7)  54.825 ms  52.624 
> ms  52.293 ms
> 9  rockynet-1.border3.den.pnap.net (63.251.181.222)  83.526 ms  82.519 
> ms  83.289 ms
> 10  voip-co3.teliax.com (208.139.204.232)  84.333 ms  82.759 ms  
> 82.580 ms
>
>
> gw at adcomcorp.com wrote:
>
>> I tend to agree with you, my experience with Teliax has been decent,
>> and getting better.  If only I could get to them at under 20ms though,
>> right now my latency is about 75ms whereas voipjet comes through at
>> 19ms.
>>
>> Greg
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Cullin J.
>> Wible
>> Sent: Saturday, November 05, 2005 8:51 AM
>> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>> Subject: RE: [Asterisk-Users] sill looking for a provider
>>
>> We have been using Teliax (www.teliax.com) for a while now and have 3
>> accounts with them (one for each of our asterisk servers). They've had
>> their ups and downs but have been working to improve their support and
>> now we are now able to speak with someone during their business hours
>> (8-5PM MST).
>> There was recently an issue with a high-latency link between our
>> backbone and their backbone providers. We called them about it to find
>> out that they had already escalated the issue with the backbone carrier
>> and the issue was resolved. The long and short of it is that when we
>> have had issues (which are few and far between) they have been quickly
>> resolved.
>>
>> There is no question in my mind that a growing industry and growing
>> companies are going to face customer service issues. It's bad for us
>> now, but I think it's a good sign for the open source VoIP community. I
>> think patience is key.
>>
>> Originally we looked at a number of carriers, based on the following
>> requirements:
>>
>> 1) Be located in the US.
>> 2) Have a customer support phone number and answer the phone.
>> 3) Accept major credit cards and automatically bill my account (no need
>> to "recharge" via pay-pal).
>> 4) Allow for business/corporate usage.
>> 5) Support IAX and g726/g729 codec's
>> 6) Support Set Caller ID
>> 7) Support multiple-inbound DID's
>>
>> We didn't care about call forwarding, voicemail, 3-way calling or any of
>> the other features that must residential carriers tout as features. I
>> wish I had done my research a but more formally, but the answer after
>> about a week of research and test accounts was to use Teliax.
>>
>> Hope that helps.
>>
>> Cullin J. Wible
>> President & CEO
>> Algorim Technologies, LLC
>> 212-535-3238 x102
>> cwible at algorim.com
>>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Piotr A.
>> Sygula
>> Sent: Friday, November 04, 2005 6:44 PM
>> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>> Subject: RE: [Asterisk-Users] sill looking for a provider
>>
>> That concept is not bad; except when the CEO from the same company as
>> the tech that calls all the time happens to call you from what appears
>> to be the same caller id, and the CEO ends up hearing rap or hard
>> rock...
>>
>>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Paul
>> Sent: Friday, November 04, 2005 5:32 PM
>> To: jason at a2artifacts.com; Asterisk Users Mailing List - Non-Commercial
>> Discussion
>> Subject: Re: [Asterisk-Users] sill looking for a provider
>>
>> Jason Brashear wrote:
>>
>>  
>>
>>> Is there a provider that has good support and answers the phone? (=
>>>
>>> I need to get lines for my Asterisk server and want to move from 
>>> broadvoice.com.
>>>
>>> So far I haven't been able to get anyone on the phone.
>>>
>>> Too funny...
>>>
>>>   
>>
>> I was able to get them on the phone today but it means waiting on hold a
>> very very long time.
>>
>> Maybe I should look for a provider that uses good quality comedy instead
>> of music on hold?
>>
>> Even better we could add a feature to asterisk where you set your
>> preference. Press 1 for rock, 2 for rap, etc. and the system uses your
>> caller ID to remember that for subsequent calls.
>>
>> The latest acronym is the industry is HOIP. That stands for hold over
>> IP. Rumors are that it will be patented in the US soon.
>>
>> You've been a great audience. Thank you very much.
>>
>>  
>>
>
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