[Asterisk-Users] Problem with Polycom SP 500 and Cisco PIX

[Sean Kennedy]

Hi Eduardo,

You can reboot the phone by holding down +/-/Hold/Messages buttons.

I'm not sure I know the problem with dhcp, it's definitely odd. Can you 
tell me what firmware you are running?

Sean

Eduardo Jimenez wrote:

> Hi everyone,
>
> I’m very new to all this, so please forgive me if I have the 
> terminology mixed-up.
>
> We are preparing to install an Asterisk IP PBX over the weekend and I 
> have an issue with the Polycom SP 500 phones we are trying to use. My 
> problem is regarding DHCP.
>
> Our DHCP server is our Cisco PIX 501 firewall. I’ve specified option 
> 66 and the phones connect to the FTP server when they boot. BUT, after 
> they’ve loaded sip.ln, a message comes up stating that the phone could 
> not get an IP address from the DHCP server. There’s an about button 
> right there, and it says it has an address, which is also ping-able. 
> The phone then waits a little and reboots again.
>
> Switching to a fixed IP makes the phone boot all the way. I tried 
> putting together a quick test network with a DHCP server on a BSD 
> machine (using bootpd) and at least I got to the welcome screen (then 
> the phone hanged and the reboot keystroke did not work)….but I think 
> that last thing is just an issue with everything else not being setup 
> on the phone itself.
>
> Any ideas?
>
> Thanks,
>
> Eduardo Jimenez
>
> Software Engineer
>
> Job Performance Systems, Inc
>
> Ph: 703-683-5805 x 210
>
> www.jps-usa.com <http://www.jps-usa.com/>
>
> Also, I unpacked a phone, played with it for a minute and now that 
> phone does not seem to boot. Tried the 4 6 8 * combination for about 
> 10 secs and did not do anything….is there a harder reset than that?
>