[Asterisk-Users] Problem with Polycom SP 500 and Cisco PIX

[Eduardo Jimenez]

Hi everyone,

 

I'm very new to all this,  so please forgive me if I have the terminology
mixed-up.

 

We are preparing to install an Asterisk IP PBX over the weekend and I have
an issue with the Polycom SP 500 phones we are trying to use. My problem is
regarding DHCP.

 

Our DHCP server is our Cisco PIX 501 firewall. I've specified option 66 and
the phones connect to the FTP server when they boot. BUT, after they've
loaded sip.ln, a message comes up stating that the phone could not get an IP
address from the DHCP server. There's an about button right there, and it
says it has an address, which is also ping-able. The phone then waits a
little and reboots again.

 

Switching to a fixed IP makes the phone boot all the way. I tried putting
together a quick test network with a DHCP server on a BSD machine (using
bootpd) and at least I got to the welcome screen (then the phone hanged and
the reboot keystroke did not work)..but I think that last thing is just an
issue with everything else not being setup on the phone itself.

 

Any ideas?

 

Thanks,

 

Eduardo Jimenez

Software Engineer

Job Performance Systems, Inc

Ph: 703-683-5805 x 210

www.jps-usa.com <http://www.jps-usa.com/>  

 

Also, I unpacked a phone, played with it for a minute and now that phone
does not seem to boot. Tried the 4 6 8 * combination for about 10 secs and
did not do anything..is there a harder reset than that?

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