[Asterisk-Users] Problem with Polycom SP 500 and Cisco PIX

[Eduardo Jimenez]

We are using what came with the phones...if I understand this well,  
there are two versions. One is the actual firmware, which I think is  
1.3.1, and the other is the BootROM? That would be 2.5.0.

I was planning on updating the firmware anyway this weekend when the  
guys actually configuring the system come in, but wanted to make sure  
everything on my side was running smoothly so that we would waste  
less valuable weekend time.

One more thing, woud bootp support have anything to do with it? Cisco  
PIX supports DHCP but not BOOTP (it will not respond to BOOTP queries  
according to Cisco http://www.cisco.com/univercd/cc/td/doc/product/ 
iaabu/pix/pix_62/config/pixclnt.htm). I see a whole bunch of  
references to BOOTP but the Polycom manuals are somewhat superficial  
in the network related stuff so that one is not able to draw any  
conclusions from it.

Thanks,

Eduardo Jimenez


On May 12, 2005, at 5:44 PM, Sean Kennedy wrote:

> Hi Eduardo,
>
> You can reboot the phone by holding down +/-/Hold/Messages buttons.
>
> I'm not sure I know the problem with dhcp, it's definitely odd. Can  
> you tell me what firmware you are running?
>
> Sean
>
> Eduardo Jimenez wrote:
>
>
>> Hi everyone,
>>
>> I’m very new to all this, so please forgive me if I have the  
>> terminology mixed-up.
>>
>> We are preparing to install an Asterisk IP PBX over the weekend  
>> and I have an issue with the Polycom SP 500 phones we are trying  
>> to use. My problem is regarding DHCP.
>>
>> Our DHCP server is our Cisco PIX 501 firewall. I’ve specified  
>> option 66 and the phones connect to the FTP server when they boot.  
>> BUT, after they’ve loaded sip.ln, a message comes up stating that  
>> the phone could not get an IP address from the DHCP server.  
>> There’s an about button right there, and it says it has an  
>> address, which is also ping-able. The phone then waits a little  
>> and reboots again.
>>
>> Switching to a fixed IP makes the phone boot all the way. I tried  
>> putting together a quick test network with a DHCP server on a BSD  
>> machine (using bootpd) and at least I got to the welcome screen  
>> (then the phone hanged and the reboot keystroke did not work)….but  
>> I think that last thing is just an issue with everything else not  
>> being setup on the phone itself.
>>
>> Any ideas?
>>
>> Thanks,
>>
>> Eduardo Jimenez
>>
>> Software Engineer
>>
>> Job Performance Systems, Inc
>>
>> Ph: 703-683-5805 x 210
>>
>> www.jps-usa.com <http://www.jps-usa.com/>
>>
>> Also, I unpacked a phone, played with it for a minute and now that  
>> phone does not seem to boot. Tried the 4 6 8 * combination for  
>> about 10 secs and did not do anything….is there a harder reset  
>> than that?
>>
>>
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