[Asterisk-Users] Queue and SetGroup

[Dennis Webb]

I use queues here and if you have a multiple presence (i think that's
the term, you know where you have call waiting on an extension)  phone,
it will do this.  My polycoms do this and I actually like it because my
queues are just single user queues.  Try turning multiple presence off
and see if it helps.

On Tue, 2005-03-08 at 06:06, James Murray wrote:

> I manage the PBX system for a medium sized call center. Where all
> calls are distributed via a few call Queues. However I am having an
> issue where reps are being distributed calls regardless of wether they
> are on a call.
> I have looked into using SetGroup but I don't think this works with
> Call Queues. I have also looked into incomingcalllimit and that seems
> to no longer work.  Any sugestions?
>  
> Not sure if it matters but I am using AgentCallbackLogin as a login
> method.
> 
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