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I use queues here and if you have a multiple presence (i think that's the term, you know where you have call waiting on an extension) phone, it will do this. My polycoms do this and I actually like it because my queues are just single user queues. Try turning multiple presence off and see if it helps.<BR>
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On Tue, 2005-03-08 at 06:06, James Murray wrote:
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<FONT COLOR="#737373" SIZE="2"><I>I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call.<BR>
I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions?</FONT><BR>
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<FONT COLOR="#737373" SIZE="2">Not sure if it matters but I am using AgentCallbackLogin as a login method.</FONT><BR>
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