[Asterisk-Users] Queue and SetGroup

[Matthew Boehm]

This is correct behavior. Basically the Queue system will take the next
person in the queue and try to contact every agent. It is the phone's
responsibility to send back "486 "Busy here"" responses. Turn off Call
Waiting.

-Matthew

----- Original Message ----- 
From: "James Murray" <jamesm at bestweb.net>
To: <asterisk-users at lists.digium.com>
Sent: Tuesday, March 08, 2005 6:06 AM
Subject: [Asterisk-Users] Queue and SetGroup


I manage the PBX system for a medium sized call center. Where all calls are
distributed via a few call Queues. However I am having an issue where reps
are being distributed calls regardless of wether they are on a call.
I have looked into using SetGroup but I don't think this works with Call
Queues. I have also looked into incomingcalllimit and that seems to no
longer work.  Any sugestions?

Not sure if it matters but I am using AgentCallbackLogin as a login method.


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