[Asterisk-Users] Re: So you all think VoIP sypply is warm andfuzzy

Tue Jul 19 11:30:00 MST 2005

I though I would post an update for everyone on what DOES and DOES NOT come
with every Mediatrix product.

Every Mediatrix product, EXCEPT the 2102 comes with a CD. The 2102 does not
come with a CD.

As per Michael in the Mediatrix Sales Department, the CD and provisioning
tool is a separate part number that needs to be requested at the time of
purchase, and ordered in addition to the unit. Because this is a service
provider unit, Mediatrix and their distributors DO NOT include the CD and
PROVISIONING tool unless it is ordered. 

Why? Because once you get one CD there is no need to keep receiving them,
when ordering in bulk.

So, if any of you plan to order the Mediatrix 2102 from anyone, make sure
you ask for the CD at the time of purchase.

I would like to thank Mr. Schelin for bringing this to our attention and we
will be updating our site to prevent this sort of problem from occurring
again.

If anyone has any further questions about the 2102, or how to order one with
or without the CD, please contact me offlist.

Thanks!

Garrett Smith

<gsmith at voipsupply.com>

716-250-3408 Direct

716-903-9495 Cell

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael D
Schelin
Sent: Tuesday, July 19, 2005 1:35 PM
To: Mark Musone; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Re: So you all think VoIP sypply is warm
andfuzzy

Real scary ....  whooooo  
Don't bash my company. You've never used us. I test products for deployment
so my customers don't have to call in for help. When I have to waste my time
hunting down software then I get mad. Mediatrix has been great about getting
this software to me. There is a limited web server built in to their
products but you can not provision it without their software. And the person
who said this was not the correct forum to complain to, your right. I'm
sorry to all of you for informing you about the business practices of a
supplier. I believe now that someone removed the standard provising cd that
is shipped with every Mediatrix product.  So everyone, make sure you receive
all that you've paid for. 

I'm ending this thread now.

Mark Musone wrote: 

..all i know is that if this guy is bitching about a non-existant CD
and is unable to provision
a simple VOIP device, then i would be terribly afraid of his companies
technical ability for their actual VOIP service..

scary..a VOIP provider that can't even provide themselves...

On 7/19/05, Jason Stewart  <mailto:jstewart at rtl.org> <jstewart at rtl.org>
wrote:

On 18/07/05 17:06 -0700, Michael D Schelin wrote:

   I was waiting for everyone to reply so here is mine.. Check out the
   Mediatrix web site. There are no downloads or lists of resellers who
might
   have this provisioning software that is normally included with purchase.
   You may be right that it is a refurb but every indication points that it
   is not.  I have contacted both companies and I'm waiting for replys. I'm
   on the west coast and it took over 7 days to get here. I am a little
   pissed when all other ATA's are configurable from their built in web
   server. And Yes, I'm self serving as well as mostly everybody I've ran
   into in this business.  This unit was purchased for testing. Because of
   the timezone problem, When I get the product from UPS it's too late to
   call Canada or FL. when all I need is a simple download to correct the
   problem.  Is it too much to expect everything in the box when you
purchase
   it? Or have a web site with these free included software so if this
   happens we don't wast our valuable time.  By the way I did get an email
   from VOip Supply asking me to wait until morning so they could find the
   software.  This is at 2:30 PST.  This complaint was to hear from others
   about VoIP Supply and their business practices. I wanted to get feedback
   ether way, or maybe a contact name so I can get this paper weight working
   and tested.  Has anyone used the 2102? Please let me know.

Obviously you have a misunderstanding. Why not assume that there is a
misunderstanding, with voipsupply then work from there instead of
dumping your anger out on all of us?

I don't doubt that there is a CD or there was once a CD that shipped
with the 2102, but - According to the Medaitrix Web Site...

--- Copy and paste from mediatrix web site ---
With the Mediatrix 2102, service providers get the product
characteristics allowing them to successfully deploy residential IP
telephony applications. The Mediatrix 2102 provides a web interface,
giving users a convenient access to the unit for initial set-up. The
Mediatrix 2102 can auto-provision by fetching its encrypted
configuration file from a TFTP or HTTP server making installation
transparent to end-users. To further facilitate deployments, factory
loaded configurations are possible. Automatic firmware and
configuration file downloads ensure that the 2102 is always
up-to-date.
--- end ---

You are supposed to use a web interface for initial set up.

Jason
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