[Asterisk-Users] Re: So you all think VoIP sypply is warm and fuzzy

[Michael D Schelin]

Real scary ....  whooooo 
Don't bash my company. You've never used us. I test products for 
deployment so my customers don't have to call in for help. When I have 
to waste my time hunting down software then I get mad. Mediatrix has 
been great about getting this software to me. There is a limited web 
server built in to their products but you can not provision it without 
their software. And the person who said this was not the correct forum 
to complain to, your right. I'm sorry to all of you for informing you 
about the business practices of a supplier. I believe now that someone 
removed the standard provising cd that is shipped with every Mediatrix 
product.  So everyone, make sure you receive all that you've paid for.

I'm ending this thread now.


Mark Musone wrote:

>..all i know is that if this guy is bitching about a non-existant CD
>and is unable to provision
>a simple VOIP device, then i would be terribly afraid of his companies
>technical ability for their actual VOIP service..
>
>scary..a VOIP provider that can't even provide themselves...
>
>
>
>On 7/19/05, Jason Stewart <jstewart at rtl.org> wrote:
>  
>
>>On 18/07/05 17:06 -0700, Michael D Schelin wrote:
>>    
>>
>>>   I was waiting for everyone to reply so here is mine.. Check out the
>>>   Mediatrix web site. There are no downloads or lists of resellers who might
>>>   have this provisioning software that is normally included with purchase.
>>>   You may be right that it is a refurb but every indication points that it
>>>   is not.  I have contacted both companies and I'm waiting for replys. I'm
>>>   on the west coast and it took over 7 days to get here. I am a little
>>>   pissed when all other ATA's are configurable from their built in web
>>>   server. And Yes, I'm self serving as well as mostly everybody I've ran
>>>   into in this business.  This unit was purchased for testing. Because of
>>>   the timezone problem, When I get the product from UPS it's too late to
>>>   call Canada or FL. when all I need is a simple download to correct the
>>>   problem.  Is it too much to expect everything in the box when you purchase
>>>   it? Or have a web site with these free included software so if this
>>>   happens we don't wast our valuable time.  By the way I did get an email
>>>   from VOip Supply asking me to wait until morning so they could find the
>>>   software.  This is at 2:30 PST.  This complaint was to hear from others
>>>   about VoIP Supply and their business practices. I wanted to get feedback
>>>   ether way, or maybe a contact name so I can get this paper weight working
>>>   and tested.  Has anyone used the 2102? Please let me know.
>>>
>>>      
>>>
>>Obviously you have a misunderstanding. Why not assume that there is a
>>misunderstanding, with voipsupply then work from there instead of
>>dumping your anger out on all of us?
>>
>>I don't doubt that there is a CD or there was once a CD that shipped
>>with the 2102, but - According to the Medaitrix Web Site...
>>
>>
>>--- Copy and paste from mediatrix web site ---
>>With the Mediatrix 2102, service providers get the product
>>characteristics allowing them to successfully deploy residential IP
>>telephony applications. The Mediatrix 2102 provides a web interface,
>>giving users a convenient access to the unit for initial set-up. The
>>Mediatrix 2102 can auto-provision by fetching its encrypted
>>configuration file from a TFTP or HTTP server making installation
>>transparent to end-users. To further facilitate deployments, factory
>>loaded configurations are possible. Automatic firmware and
>>configuration file downloads ensure that the 2102 is always
>>up-to-date.
>>--- end ---
>>
>>You are supposed to use a web interface for initial set up.
>>
>>Jason
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>>    
>>
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