[Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

[JD Austin]

Michael D Schelin wrote:

> Here is a letter I sent them for my $150 paper weight.
>
> Dear Voipsupply, As a small service provider, using you company for 
> the first time, I'm very disappointed that you have removed the 
> configuration CD that should have been shipped with the Mediatrix 2102 
> just to get a few more bucks. I have contacted mediatrix and they have 
> informed me that the CD's is shipped in every 2102.  If I don't here 
> back from you shortly and receive the configuration program that 
> should have shipped, I will return it back to you for a full refund 
> and express my views to the Voip community. As of now I've herd of 
> nothing but good things about your customer support. I've called and 
> left messages to your support team. I waited 7 days for this unit and 
> have no way to configure it.  Email me the CD.
>
> Michael D. Schelin
> Owner
> Shelltel

Are you sure you didn't buy a refurbished model? 
I _hear_ they sell a lot of refurbished equiptment, I've purchased some 
of it myself. 
Everything I've purchased from them worked without issue. None however 
came with an installation CD. 
A few things had to be reset to clear settings though.
Anything I needed was freely available.
Since you know how to contact Medatrix, perhaps you can download the 
software or get a CD from them.

JD

-- 
JD Austin
Twin Geckos Technology Services LLC
email: jd at twingeckos.com
http://www.twingeckos.com
phone/fax: 480.288.8195 

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