[Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

[Michael D Schelin]

I was waiting for everyone to reply so here is mine.. Check out the 
Mediatrix web site. There are no downloads or lists of resellers who 
might have this provisioning software that is normally included with 
purchase.  You may be right that it is a refurb but every indication 
points that it is not.  I have contacted both companies and I'm waiting 
for replys. I'm on the west coast and it took over 7 days to get here. I 
am a little pissed when all other ATA's are configurable from their 
built in web server. And Yes, I'm self serving as well as mostly 
everybody I've ran into in this business.  This unit was purchased for 
testing. Because of the timezone problem, When I get the product from 
UPS it's too late to call Canada or FL. when all I need is a simple 
download to correct the problem.  Is it too much to expect everything in 
the box when you purchase it? Or have a web site with these free 
included software so if this happens we don't wast our valuable time.  
By the way I did get an email from VOip Supply asking me to wait until 
morning so they could find the software.  This is at 2:30 PST.  This 
complaint was to hear from others about VoIP Supply and their business 
practices. I wanted to get feedback ether way, or maybe a contact name 
so I can get this paper weight working and tested.  Has anyone used the 
2102? Please let me know.

Michael D. Schelin
Shelltel



JD Austin wrote:

>
>
> Michael D Schelin wrote:
>
>> Here is a letter I sent them for my $150 paper weight.
>>
>> Dear Voipsupply, As a small service provider, using you company for 
>> the first time, I'm very disappointed that you have removed the 
>> configuration CD that should have been shipped with the Mediatrix 
>> 2102 just to get a few more bucks. I have contacted mediatrix and 
>> they have informed me that the CD's is shipped in every 2102.  If I 
>> don't here back from you shortly and receive the configuration 
>> program that should have shipped, I will return it back to you for a 
>> full refund and express my views to the Voip community. As of now 
>> I've herd of nothing but good things about your customer support. 
>> I've called and left messages to your support team. I waited 7 days 
>> for this unit and have no way to configure it.  Email me the CD.
>>
>> Michael D. Schelin
>> Owner
>> Shelltel
>
> Are you sure you didn't buy a refurbished model? 
> I _hear_ they sell a lot of refurbished equiptment, I've purchased 
> some of it myself. 
> Everything I've purchased from them worked without issue. None however 
> came with an installation CD. 
> A few things had to be reset to clear settings though.
> Anything I needed was freely available.
> Since you know how to contact Medatrix, perhaps you can download the 
> software or get a CD from them.
>
> JD
>
>-- 
>JD Austin
>Twin Geckos Technology Services LLC
>email: jd at twingeckos.com
>http://www.twingeckos.com
>phone/fax: 480.288.8195 
>
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